Customer Operations Specialist, Europe (Ukraine)

  • Indigo
  • Budapest, Hungary
  • Apr 20, 2021

Job Description

Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Basel, Switzerland, Buenos Aires, Argentina, and São Paulo, Brazil. http://www.indigoag.com/ 

The Customer Operations Specialist, Europe (Ukraine) acts as the single point of contact and owns accountability for providing a superior experience to Indigo customers (Growers, Agro-holdings, Distributors) in Ukraine as well as other countries as we continue to expand our commercial presence.    

Key Responsibilities

  • Acts as the main point of contact and owns execution of end-to-end order management process
  • Supports commercial/sales team in any pre-contracting documentation, such as offers/quotations, tender submissions etc.
  • Coordinates contract signature between customers and Indigo and ensures documentation is kept in Indigo Systems
  • Ensures order tracking, compliance with contracts, credit conditions and internal procedures and organizes logistics to execute the delivery via local service providers
  • Tracks end-to-end order execution and manages any performance issues and exceptions to successful resolution
  • Coordinates all required documentation for invoicing and collection of performance-based contracts
  • Follows collections via local service provider and escalates issues to sales team and management
  • Track payment receipts and any contract performance obligations
  • Keep tracking of deliveries and resolve any operating issues to ensure KPIs are met
  • Executes documentation and instruction to service partners to timely deliver orders to customers and produce all required documents
  • Communicates and follows-up with customers and service partners throughout order execution
  • Effectively and collaboratively handles customer questions or complaints related to order management, delivery, and documentation
  • Support European customer operations with required customers, credit, and product data management in ERP system

Key Requirements

  • Strong focus on delivering superior customer experience; demonstrated can-do problem-solving abilities
  • Experience in end-to-end supply chain execution
  • Proven track record in managing customers, logistics in multiple EU countries
  • Experience in managing external service providers in multiple countries
  • Autonomous and pro-active work style with a continuous improvement mindset
  • Strong communication and collaboration skills
  • Diligent and autonomous work style and strong prioritization and execution skills
  • Solid understanding of ERP system(s), with strong preference for Oracle
  • Experience in agriculture is an advantage

Language Requirements

  • English fully proficient (verbal and written)
  • Ukrainian and Russian full proficiency (verbal and written) required

Indigo is committed to living our values, specifically “creating a work environment where everyone feels respected, connected, and has opportunities to learn and grow.” As part of living our values, we strive to create a diverse and inclusive work environment where everyone feels they can be themselves and has an equal opportunity of succeeding.

Organization Type

Company

Organization Size

1001-5000

Sectors

Food & Agriculture

Drawdown solutions

Abandoned Farmland Restoration, Plant-Rich Diets, Regenerative Annual Cropping

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Indigoag