Retail Specialist, Vancouver

Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people riding on radical electric bikes that are built for everything and priced for everyone. 
Our company is a driving force behind the ebike market expansion in North America, and we’re growing rapidly in Europe. At this rate we’ll more than double in size by the end of 2021, and we’re looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.
We are seeking a Retail Specialist to provide an unrivaled customer experience in our Vancouver Showroom, helping both new and experienced riders find the perfect ebike for their needs. This is an entry level role for someone who is looking to start their career in retail, with the opportunity to grow with our fast-moving start-up.
Weekend availability is required. Check us out at www.radpowerbikes.ca.

Why You’re Rad (about you):

• 1+ years of experience working retail, preferably in a showroom 
• Experience & desire to work in a team-oriented environment 
• Solid bike riding skills & thorough understanding of road safety
• A background in supporting customers & answering questions in order to achieve sales goals 
• Comfortable with disruptions and juggling multiple priorities
• A learning mentality and ability to assimilate & retain information quickly

Additional Requirements:

• Ability to walk, stand, and sit for extended periods of time, up to 8 hours / day
• A passion for teaching others and ability to do some in a variety of ways

You get bonus points for:

• Retail experience in the bike industry, especially with ebikes 
• Bike part knowledge and riding as a hobby

Had you been with us last month, the top 5 things you would have impacted are:

• Made a world-class 1st impression with our customers in-person and on the phone & overseen daily test rides, ensuring rider comfort and safety
• Communicated product information in a clear, professional and accurate manner with customers
• Advocated internally for our customers by identifying trends and suggesting improvements to processes, policies, and products
• Worked directly with our team of professional Ebike Mechanics to ensure that all customer needs are met
• Helped maintain and improve the organization/set-up of our Retail facility & ensured inventory control, merchandise/supply restocking is complete and accurate
• Other duties as assigned & required

Sounding good? Read on to understand what matters most to us:
At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are: 
Responsible to our environment, community and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly.