Senior Manager - IT

Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people riding on radical electric bikes that are built for everything and priced for everyone. 
Our company is a driving force behind the ebike market expansion in North America, and we’re growing rapidly in Europe. At this rate we’ll more than double in size by the end of 2021, and we’re looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.
We are seeking a Senior Manager, IT. This position will be responsible for overseeing our entire IT infrastructure across multiple locations. Located in Seattle, this will be the first in-house dedicated IT role and will collaborate with our external IT partner to bring all services in-house.

Responsibilities:

• 10-12 years experience in a collaborative IT department 
• Experience working with operations and business teams to communicate problem impacts and to understand IT business requirements
• Experience communicating cross-functionally and across management levels in formal and informal settings
• Background in providing break-fix support for both PC and Mac users across a variety of IT infrastructure and technologies 
• Experience with managing IT Desktop budget as well as Software Lifecycle management and planning
• Continuous improvement of IT onboarding process - Remote IT onboarding process

Additional Requirements:

• Bachelor's Degree in CS required or relevant 8+ years experience 
• Knowledge of various OS related functionality including, but not limited to Backups, Capacity Planning, Disaster Recovery, and File System Management
• Advanced knowledge in configuring, administering and troubleshooting of Microsoft® Windows and Mac Products
• Set up new hire hardware and software, including all profiles, appropriate network access and user aliases
• Drove all inventory tracking and asset tracking documentation for existing and future IT hardware, software and license assets

Had you been with us last month, the top 5 things you would have impacted are:

• Set up our office network including network security, fiber connectivity, switches, routers, firewalls and all network administration requirements & set up new hire hardware and software, including all profiles, appropriate network access and user aliases
• Drove all inventory tracking and asset tracking documentation for existing and future IT hardware, software and license assets & sourced, procured and purchased all hardware, software and peripheral needs for studio staffing and general infrastructure requirements
• Identified business challenges and propose proactive technical solutions to resolve them
• Spearhead all IT strategic planning discussions related to potential future locations, overseen IT integration with multiple remote partners and offsite locations
• Identified long-term strategies and business justification for additional IT resources to accommodate company growth
• Additional duties and overtime as required

Does this sound like you? Please apply and join us!
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly.