Service Supervisor, Berkeley

Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people riding on radical electric bikes that are built for everything and priced for everyone. 
Our company is a driving force behind the ebike market expansion in North America, and we’re growing rapidly in Europe. At this rate we’ll more than double in size by the end of 2021, and we’re looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.
We are seeking a Service Supervisor to supervise and particpate in the assembly of new ebikes, as well as safety checks and repairing/servicing customer ebikes at our storefront location in Berkeley, CA. If you enjoy problem-solving, working with bikes, motors, etc. and want to help us build a world-class service department, we need you!
Weekend availability is required.

Why You’re Rad (about you):

• 4+ years of experience with bikes in a formal setting 
• Prior experience supervising mechanics and/or assemblers 
• Good communication skills, friendly attitude and interest in working with ebike consumers 
• Ability to work in a fast paced environment

Additional Requirements:

• Must be able to lift and move 50+ lb boxes on a regular basis
• Must be able to stand for long periods

You get bonus points for:

• Experience with electric bikes or vehicles 
• Prior experience working in a service department or customer-facing role

Had you been with us last month, the top 5 things you would have impacted are:

• Learned about the ebike industry to understand the products we offer on a technical level
• Partnered with our Service Manager on developing goals & metrics for success for our service department 
• Performed bicycle repairs, tuned & fit bikes for customers, and ensured that all safety checks were performed 
• Assisted with inventory management of materials, such as bike accessories, tools, spare parts, and other materials as needed 
• Helped to train more junior mechanics and ebike assemblers 
• Participated in local outreach events and related events with the sales team as needed 
• Maintained workshop organization and cleanliness

Sounding good? Read on to understand what matters most to us:
At Rad we take our company values seriously. Our RADICAL values really do frame our expectations for each and every team member. We are: 
Responsible to our environment, community and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.