Technical Support Engineer - Spanish & Italian Speaker

  • Charge Point
  • Amsterdam, Netherlands
  • May 03, 2021

Job Description

About Us

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Manager, Technical Support

What You Will Be Doing

Customer Support performs a crucial role in differentiating ChargePoint from its competition. We are ever changing, hard-working and growing fast!

In this role you will provide administrative, technical, and network problem identification and resolution. You will provide support to owners of our charging stations and to field technicians. Our charging stations are all connected with our cloud system which allow a great level of remote troubleshooting, configuration and software updates. Using your superior communication skills and logical approach, you will diagnose problems, assess needs and create solutions to resolve issues. As needed, you will be able to access our Engineering organization to get advance guidance and support. You will organize your work and communicate via our case management system and also keep direct phone communication with the relevant internal and external parties. You will also help coordinate the installation/repair of chargers with our field service partners and help customers with the activation and configuration of their chargers.

What You Will Bring to ChargePoint

  • You evolve and adapt yourself along with the company as it innovates and develops our products and services, keeping up with the e-revolution.
  • You are experienced in providing high quality support via phone and e-mail - preferably in relation to Software and/or Hardware products.
  • You can win the trust of customers as you respond to inquiries, concerns, and requests about products and services.
  • You can use great logical/technical troubleshooting to resolve any issues that a customer may have with their charging stations.
  • You can project-manage station installations and activations.
  • You offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
  • You are comfortable balancing priorities and handling high workloads.
  • Where appropriate you can escalate priority issues on behalf of clients.
  • You are diligent and can accurately process and record call transactions using a computer and designated tracking software.
  • You organize ideas and communicate oral messages appropriate to audience

Requirements

  • Minimum of 2 years in a customer service or technical support environment.
  • Excellent verbal and written skills in English. Fluent/Native in Spanish and Italian. Any other European language is considered an advantage (e.g. French or German)
  • Strong technical troubleshooting and analytical capabilities
  • Knowledge of customer service principles and practices
  • Ability to learn and stay current on the technical/professional expertise required to do the job effectively and to create effective customer solutions
  • Able to organise and work efficiently with a minimum of supervision.
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others.  Working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations
  • Can independently set high standards of performance for self. Taking responsibility and accountability for successfully completing tasks.
  • Comfortable with making next-step decisions and excited by "thinking outside of the box"
  • Be prepared to work outside of normal office hours (if required)
  • Bachelor’s degree in a technology related field or equivalent combination of education and experience.
  • Proactive, enthusiastic and a great team player

Location

You may live in Amsterdam, or ideally within reasonable commuting distance

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

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Sectors

Transportation

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