With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.
Manager, Technical Support
Customer Support performs a crucial role in differentiating ChargePoint from its competition. We are ever changing, hard-working and growing fast!
In this role you will provide administrative, technical, and network problem identification and resolution. You will provide support to owners of our charging stations and to field technicians. Our charging stations are all connected with our cloud system which allow a great level of remote troubleshooting, configuration and software updates. Using your superior communication skills and logical approach, you will diagnose problems, assess needs and create solutions to resolve issues. As needed, you will be able to access our Engineering organization to get advance guidance and support. You will organize your work and communicate via our case management system and also keep direct phone communication with the relevant internal and external parties. You will also help coordinate the installation/repair of chargers with our field service partners and help customers with the activation and configuration of their chargers.
You may live in Amsterdam, or ideally within reasonable commuting distance
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.