Technical Support & Customer Success Specialist

tomorrow.io’s Customer Success Team makes it possible for weather-sensitive industries like technology and on on-demand, construction, aviation, energy, outdoor entertainment, autonomous cars, drones, and other forward-thinking businesses, to operate faster than the speed of weather.

We’re looking for a Technical Support & Customer Success Specialist who will fill a dynamic and essential role, interacting collaboratively with clients, product managers, and R&D to deliver outstanding results and great value. Dedicated to our clients' success and satisfaction, the Customer Success team serves as the main point of contact with our valued customers. The Role requires highly-effective management and people skills coupled with robust multi tasking capabilities. You’ll be a valuable member of the team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

As a Technical Support & Customer Success Manager at tomorrow.io, You’ll be focused on helping triage and close support issues with our customers all around the globe, while also driving success and being a trusted go to contact for our customers in the APAC region.

What you bring:

• 3 years experience supporting a technical product or in technical customer support.
• Experience or understanding of software and API platforms of the customers, while diligently working with the internal tools to help facilitate amazing customer experience, Must
• Superb written and verbal communication skills, Fluent English is a must.
• Positive attitude, empathy, and high energy.
• Great attention to details, effective organization and time management skills, with the ability to manage multiple tasks.
• Fast learner who can understand and articulate technology at any level.

If you have reached this point and you are super excited but not sure you check all the boxes - we still want to speak with you! Your passion is priceless. Other things can be learned.

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About tomorrow.io:
Tomorrow.io is the world’s leading Weather Intelligence PlatformTM. Fully customizable to any industry impacted by the weather, customers around the world including Uber, Delta, Ford, National Grid and more use Tomorrow.io to dramatically improve operational efficiency. Tomorrow.io was built from the ground up to help teams predict the business impact of weather, streamline team communication and action plans, improve productivity, and optimize profit margins. Space: In case you have not heard, we are also going to space with our Operation Tomorrow Space initiative. We are building the first-of-its-kind proprietary satellites equipped with radar, and launching them into space to improve weather forecasting technology for everyone on Earth. How we roll: We work in an “one office” environment. We believe that magic happens when people work together. Together also includes Zoom meetings, flexible hours and unlimited vacation days. Your success is achieved by your impact and deliveries and not by the hours you put in. We believe in transparency and directness, putting work before ego and empathy. We grow fast and move faster but we always see people first. Each person has their own career growth path for we believe that the only way for the company to grow is if you grow.