Senior Product Manager, Ops Productivity

  • Spin
  • San Francisco, CA
  • May 04, 2021

Job Description

About Spin Spin is a fast-growing micromobility company committed to a world with clean air, liveable cities, safe streets, and widespread access to convenient, affordable transportation. If you’re searching for a top-tier career where you can make a difference and dynamically collaborate within a creative, lively environment—Spin welcomes you!

We’re passionate about transportation and technology. The work we accomplish fulfills a sense of meaning and purpose, which goes beyond the traditional dimensions of a workplace. Our products and initiatives directly influence people’s lives, which is proven by our customers' feedback.

Founded in 2017, and now a subsidiary of Ford Motor Company, we have worked together with cities, campuses, community groups, and businesses to expand internationally. Even as we expand, we maintain the close feeling of a small business, with “fireside chats” chats led by our company’s founders, weekly OKR pop-up videos, music-infused presentations at our All Hands meetings, and more. During this time of working remotely, our creativity and shared goals have kept us united and bonded within our virtual community.

We are a diverse team of artists, engineers, designers, urban planners, policymakers, marketers, and operators. We believe in inclusivity and build powerful alliances to fulfill our goals and move our mission forward. Above all, we at Spin are connected by our values and #BeOrange spirit, which represents unity, purpose, passion, and creativity.

About the Role

Spin Product Managers lead the definition and the roadmap for our products in strong partnership with our engineering, business and operations teams. We are looking for an exceptionally user-focused Product Manager to streamline our operational workflows and drive productivity initiatives for our fast growing, multidisciplinary and highly analytical company. This role will report into our head of Operations Product Management.

Responsibilities

  • Working closely with Operations and Repair staff to understand the workflows involved in operating and maintaining our micro-mobility fleet.
  • Defining features and tools to optimize or automate processes that drive operational efficiencies and new fleet management models.
  • Communicating product roadmaps, priorities, experiments and decisions across a wide spectrum of stakeholders from partner teams to executive levels.
  • Executing on the roadmap for operational productivity across functional teams, from engineering, design, data science, and operations.
  • Designing and running rapid experiments to discover efficiencies before scaling them across our markets.
  • Creating detailed product usage guidelines and playbooks for Operations.
  • Evaluating third-party labor management and productivity solutions and guiding build vs buy decisions.

Qualifications

  • Minimum of 8 years of product management experience with a large portion focused on SaaS or productivity tools.
  • Deep understanding of human-factors and user-centered design processes with an ability to lead and facilitate throughout the product development lifecycle.
  • Technical background, including but not limited to a Bachelor's degree in Math/CS or equivalent.
  • Passionate about mobility and transportation.
  • Ability to make things happen around you. You manage project ambiguity, complexity, and interdependencies in an organized and structured way.
  • Comfortable defining and analyzing metrics that showcase the success of our products.
  • Strong communication and intuition for strategy at every level -- within teams, within the company, to end-users, and other audiences.

Benefits & Perks

  • Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership
  • Competitive health benefits
  • Unlimited PTO for salaried roles
  • Pre-tax commuter benefits
  • Monthly cell phone bill stipend
  • Wellness perk for salaried roles
Spin is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful matter. We celebrate diversity and are committed to creating an inclusive environment for all individuals. Spin treats all employees and job applicants on the basis of merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military and veteran status, or any other characteristic protected by state or federal law. Spin also considers qualified applicants with criminal histories, consistent with applicable local, state, and federal law. Spin is committed to providing reasonable accommodations for qualified individuals with disabilities in its job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at job_accommodations@spin.pm.

Organization Type

Company

Organization Size

501-1000

Sectors

Transportation

Drawdown solutions

Electric Bikes