Senior Manager Operations - Mobile/Service

Why We’re Rad (about us): 
Rad Power Bikes is on a mission to get people onto bikes, electric bikes that are built for everything and priced for everyone.
Rapidly growing and headquartered in Seattle, WA, we are seeking a full-time Senior Manager Operations to join our Mobile and Service team. If you enjoy working in a collaborative environment and are looking to support a dynamic team, read on.
Our Senior Manager, Operations will identify and lead initiatives to improve productivity, service, efficiency, and sales within our Mobile and Service organization. This role is responsible for determining, aligning, and documenting the strategic fit and growth for Mobile and Service across Rad. In addition, this role will identify and eliminate roadblocks to achieving and accelerating that end state. This will include producing and delivering financial analysis, reporting dashboards and supporting growth needs of our Mobile and Service teams (Retail Service, Rad Mobile Services, Rad Certified Service, and Preferred Partner Network). 
This role reports directly to our Director of Mobile, Retails Service and Facilities.

Why You’re Rad (about you):

• 10+ years of experience in Operations Management with progressively increasing responsibility, including managing teams
• Skilled at defining and presenting medium and long term hypergrowth strategies and associated risk reduction planning using innovation and “set a new expectation” expectations
• Ability to deep dive/analyze data and draw conclusions leading to improvement initiative recommendations
• Excellent planning, organizational and time and project management skills
• Strong ability to identify growth bottlenecks and build a coalition to eliminate them
• Ability to communicate effectively across all functions and levels including presenting ideas and financial analysis to C-suite and Board of Director members
• Proven experience supporting daily operations in reporting, analysis and forecasting
• Willingness to speak up even in the midst of adversity

Additional Requirements:

• Bachelor’s degree or equivalent work experience, MBA preferred
• Previous experience with project management and/or Lean tools and methodologies
• Proven experience with Microsoft Office including Excel, SharePoint, Word and PowerPoint
• Impeccable written, verbal communication skills and interpersonal skills
• Ability to travel up to 10% of the time

You get bonus points for:

• Prior experience in the biking or ebike industry or with other transportation alternatives

Had you been with us last month, the top 5 things you would have impacted are:

• Establishing tech priorities in concert with the director and working cross functionally to drive tech improvements across service teams yielding increased customer service, productivity, cost savings, and improved workflow
• Supporting the service team in daily operations with financial planning & analytics; analyzed quantitative data across the different service offerings
• Developed the Service Roadmap for how Rad uses our Service offerings to create a competitive discriminator
• Initiating, monitoring and providing analytical support for efficiency and process improvement initiatives
• Creating and executing team-wide training and development programs to improve employee engagement and retention

Sounding good? Read on to understand what matters most to us:
At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are: 
 -Responsible to our environment, community, partners and team -Accountable, we take ownership, bias to action, seek and provide feedback -Diverse, inclusive of experiences, backgrounds and skills, we value every voice -Innovators, we challenge ourselves and the status quo, we are original -Customer driven, completely, we do the right thing for our riders -Approachable, kind, we collaborate and are always willing to help -Learners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search.  Should those needs change, we will seek your assistance directly.