Associate Customer Success Partner

Passionate to eat better, Infarm was founded in Berlin in 2013 by Osnat Michaeli and the brothers Erez and Guy Galonska. With the aim to share the goodness of own-grown produce with everyone, they developed a smart modular farming system, that allows distribution of farms throughout the urban environment, growing fresh produce in any available space and fulfilling any market demand. 

Today, with cutting edge R&D, patented technologies, and a leading multi-disciplinary team, Infarm is growing a global farming network helping cities become self-sufficient in their food production while significantly improving the safety, quality, and environmental footprint of our food. 

Be part of the Infarm (r)evolution and help people to take back ownership of their food. 

Who you are

We are looking for an Associate Customer Success Partner to create long-term, trusting relationships with our customers. In this role, your tasks will include overseeing a portfolio of assigned customers, developing new business from existing clients and making sure our farms are thriving and performing at their best at all times.

• You're excited about our vision to reshape the food industry.
• You believe diversity, collaboration and teamwork are key drivers for success.
• You thrive in an environment where you can take ownership and solve hard problems.
• You love a challenge and want to do well while doing good.
• You want to expand your horizons and grow with us as we grow.

Responsibilities

• Act as the key point of contact for our customers, providing expertise and support on customer requirements, plant quality and operational procedures
• Collaborate with our Installation team with regards to the allocation of the farms in our customer locations
• Coordinate technical maintenance activities together with maintenance workers, ensuring that our farms are maintained and functioning properly 
• Visit our customer locations daily and build lasting and strong relationships with store managers 
• Collaborate with the Data Science Team to increase sales of our portfolio products 
• Drive after-sales activities at our customer locations 
• Coordinate and execute marketing activities 

Requirements

• Entry level - experience with relationship management ideally in a food retail environment is a plus
• A strong customer focus and the ability to create and develop lasting relationships with our customers
• Sales-focused mentality and “hands-on” approach
• Strong verbal and written communication skills
• Excellent organizational and interpersonal skills as well as a customer-centric approach to your work
• Experience with CRM or related platforms is a plus
• Fluent in English

What we offer

• Take opportunities: Join Infarm as we expand across the globe and change the future of farming
• Drive Impact: Be a true partner to the business, working closely with top-level managers
• Accelerate Growth: A friendly work environment with a diverse group of motivated, talented, and visionary colleagues

 What’s also in for you

• Stay up-to-date: Regular global & regional All-hands meetings and Lunch & Learn sessions
• Meet your colleagues: Join our various ERGs about D&I, sports, or virtual social activities
• Take some time off: 28 days of annual paid time off, and an extra day off on your birthday
• Be well: 24/7 professional counselling and various internal Health & Wellness initiatives (Yoga, Diet & Nutrition, and many more) 
• Fresh herbs to take home
• Lunch and refreshments provided 5 days a week in our London Hub

Infarm is an equal opportunity employer. We strive to grow an inclusive environment, where everyone can thrive, regardless of your background and circumstances. We nurture diversity because we appreciate the uniqueness and differences between people. Each employee’s distinctive experiences, perspectives, and viewpoints helps us build a resilient environment, where we can all learn, grow, and create great things together. All applicants are given equal opportunity regardless of age, gender identity or expression, language, disability, ethnic origin, national origin, religion, belief, culture, socio-economic status, or sexual orientation.