Salesforce Analyst, Donor Services

Manage the fundraising data that fuels GFI’s mission

The Good Food Institute (GFI) is at the forefront of the movement to use food technology and markets to solve some of the world’s biggest problems, from climate change and global hunger to antibiotic resistance and the exploitation of animals. 

How You Will Make a Difference
In this role, you will have the opportunity to lead the data management for GFI’s Development team and ensure GFI’s donors receive timely acknowledgments for their gifts. A person in this role will work closely with the Salesforce Application Architect to build and maintain our Salesforce instance. The Salesforce Analyst, Donor Services will be responsible for:

• Managing gift processing workflow in coordination with the Development team and GFI’s Collaboration Assistance Team: processing, documenting, tracking, and allocating incoming gifts, and generating timely gift acknowledgments.
• Developing and maintaining declarative functionality, including using declarative automation tools, to support fundraising/development efforts.
• Leveraging platform analytics to build custom reports, dashboards, and reporting snapshots based on the fundraising fitness metrics and other requirements as needed.
• Maintaining established standard operating procedures, policies, and data quality standards and identifying areas for improvement.
• Managing users and providing direct training and support to the Development team, including attending Development Team department meetings.
• Cleaning and enriching constituent/donor and fundraising data for monthly, quarterly, and annual reporting and analysis.
• Performing other duties as assigned.

Who We’re Looking For
The Salesforce Analyst, Donor Services must have:

• At least one year of CRM experience of equivalent training preferred.
• Ideal candidates will have experience managing fundraising data and coordinating gift acknowledgements.
• Proven NPSP/Nonprofit Cloud proficiency.
• Salesforce Administrator credential or equivalent experience strongly preferred.
• Familiarity with Apsona, Funraise, DonorSearch, and Pardot would be a plus.
• A capacity to build strong working relationships and work effectively as a member of a team.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Self-motivation with ability to work well independently and under pressure, manage and coordinate multiple projects simultaneously, and meet deadlines.
• A positive attitude and a capacity to think creatively in problem-solving.
• Comfort working remotely and in a rapidly growing and evolving organization.
• Strong support for GFI’s philosophy and mission; demonstrated interest in public health, environmentalism, animal protection, or hunger relief.
• Knowledge of fundraising processes and/or experience working with donors (preferred).
• Must have space to keep a GFI-provided printer as well as GFI stationary (sometimes in reasonably large quantities) and mailing supplies.

We want the best people and we don’t want biases holding us back. We strongly encourage people of every color, orientation, age, gender, origin, and ability to apply. Because we value a diverse workplace, we prioritize an inclusive climate absent of discrimination and harassment during the application process and after you join the team.

The Fine Print

• Terms of employment: Full-time, exempt
• Reports to: Irina Rodina, Legal Counsel (and GFI’s Salesforce Application Architect)
• Location: Remote; United States
• Travel: Up to two weeks per year for company retreats.
• Benefits: Working from home, full medical coverage, optional dental and vision packages, a 401(k) plan with employer match, flexible holiday and vacation plans, opportunity for advancement, respectful managers, and supportive colleagues.
• This is a U.S.-based position: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Salary: $50,000-$60,000

Applications accepted on a rolling basis.