IT Helpdesk Engineer

About Imperfect
Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.
We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
About the Role:  
Imperfect is looking for an IT Helpdesk Engineer to provide proactive support for information systems, software applications, and network infrastructure. The candidate will be supporting the helpdesk to prevent and resolve end-user issues across HQ, multiple fulfillment centers, delivery operations and offices. This position will provide technical expertise to solve immediate issues as well as develop procedures to educate and enable our end users to help themselves. 
This is an exciting time to join us and to support the growing IT team at Imperfect. This position will report to the Information Technology Manager. If you are a critical thinker who is passionate about fighting food waste, we'd love to hear from you!

Responsibilities:

• Support multi-location computer systems, Windows servers, and network infrastructure
• Develop policies, procedures, and self-help strategies
• Support the implementation of IT systems in new facilities including warehouses and office spaces
• Ensure security of data, network access, and backup systems
• Partner with technology vendors and business partners to ensure hardware and software solutions are configured to best practices

• Provide onsite and remote technical support for all warehouse technology machinery
• Maintain knowledge in emerging technologies to be able to recommend business solutions
• Establish and maintain documentation and knowledge sharing to enable cross-training
• Evaluate and assist with negotiating the purchase of new hardware and related software to improve our overall cost-efficiency

• Recommend and deliver solutions that streamline processes, implement automation when possible, and improve ease of use

Skills and Qualifications:

• 3+ years supporting a helpdesk and IT infrastructure
• Demonstrated experience supporting Mac OS and Windows operating systems
• Proficient in Windows Server 2012 / 2016 with Hyper-V
• Experience with firewall, routing, and switching equipment
• Experience with implementation and fine-tuning of managed Wireless solutions
• Solid understanding of SaaS applications such as G Suite, O365, Slack, Zoom, Asana 
• Bachelor’s degree in Computer Science, MIS or equivalent experience
• Confidence managing external partners and vendors
• Demonstrated ability to solve complex business problems with technology
• Background working in a fast-paced start-up environment

About You:

• You have excellent customer support skills
• You’re an effective time manager
• You’re self-motivated and self-sufficient, able to work autonomously
• You’re passionate about our mission to eliminate food waste and create a better food system for all

Details of the Position:

• Full-time exempt position reporting to the Information Technology Manager
• Position based in Tucson, Arizona
• Salary and employee stock options commensurate with experience
• Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!
• Opportunity to work from home regularly
• Domestic travel to new and existing facilities required as needed

Physical Requirements:

• Sedentary work; involves sitting most of the time
• Occasional movement around the office may be necessary
• Regular work with computers, including keyboards, mouses, and screens

• Regular use of mobile devices, including smartphones and tablets

Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
How we are protecting employees from COVID-19
At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.
We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.