Account Manager

OUR STORY

We are Zoomo, a Sydney-based tech platform providing smart Light Electric Vehicles (LEVs) and after-sales servicing for commercial and logistics customers. Our fleet is spread across the globe in Australia, the US, and the UK, and we are continuing to expand!

OUR PURPOSE

We are filling the LEV opportunity in last mile delivery. Our goal is to become the world’s largest provider of LEVs and after-sales service for logistics customers.

OUR VALUES

We move fast and score goals. We seek honest feedback. And we respect the individual. We’ve had explosive growth while building a cash generative business. We’re backed by top tier VC and highly respected angel investors. Now’s the time to join us on our journey to make 2-wheel electric vehicles accessible and affordable for everyone!

THE ROLE

The Account Management Associate will be joining our small but growing Account Management team who are responsible for supporting the GM to build our fastest growing vertical. As we are a small team this role will support the GM in everything from after-sales support, account management and ensuring the long term success of our B2B accounts. No job should be too small - running across the city to help a customer with a technical bike problem, or too big - negotiating with Amazon for fleet sales. This is an exciting opportunity to be at the heart of the fast-moving grocery delivery space in London, most of the 15 minute groceries in London are delivered on our bikes!

You will apply your experience in operations, account management, partnerships, and growth strategy, to help drive B2B growth in the UK. As a data-driven, flexible and creative cross-functional individual, you’ll be support the strategy and execution of B2B growth, working with central teams on everything from online experiences, price/position, product structure and hardware choices.

We’re looking for someone experienced in Operations and/or Account Management, with an entrepreneurial drive. You will have to manage our existing relationships by delivering the operational excellence. We have some wonderful new customers that you will be responsible for managing. Our business is very operational, and our clients are demanding, they will need a lot of support from you. You will execute against an existing playbook we have developed for your market. You will be required to generate, contact and close leads. If you’re looking for ownership and the opportunity to deliver operations, build relationships, and sell on the side, then this role is for you. You will be the first hire of your kind in the market and as such will have high growth opportunities but also great responsibilities.

• Implement the operations playbook
• Ensure that our central teams have the latest feedback from our B2B customers
• Support the development and operationalisation of B2B products and services
• Be responsible for after-sale support
• Present to prospective clients (both face-to-face and digitally)
• Accelerate sales through education and engagement
• Develop long-term strategic relationships with key accounts
• Represent Zoomo in key discussions

Requirements

• 2-3+ years of relevant experience in selling products and services into new markets
• 1+ years experience generating your own leads lists and being responsible for your entire sales pipeline
• Experience selling to restaurant chains and / or last mile logistics companies is preferred
• Start-up experience is valuable.
• Exceptional communication and organizational skills, both within Zoomo and with external accounts. Able to communicate and listen effectively; great written, verbal and presentation skills
• Self-starter mentality. Excited by a growth environment and willing to try new strategies while keeping the focus on achieving results. Focus on getting things done without needing to rely on established processes
• Analytical thinking. Data-driven mentality and strong business judgment. Able to roll up your sleeves and analyze the data and pull key insights
• Strong interpersonal skills. Able to build and manage strong relationships with their team, cross-functional colleagues, and external partners
• Alignment with Zoomo’s vision and purpose

Traits that we are looking for:

• Proactive and passionate self-starter with bias towards action and constant prioritization.
• Track record of “getting things done , Know when you have enough insight to make-a-call and apply the 80 / 20 rule – rapid high-quality decisions
• Analytical - Able to ‘think big’ as well as execute ‘on-the-fly’
• Strategic thinker - Can stay one step ahead when thinking about the impact of the changes
• Adaptable fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness.
• Can build “stuff” - approaches, processes, tools and change methodologies
• Inquisitive - infectiously curious, thoughtful and happy to question the status-quo
• Has fun and enjoys working in a collaborative environment.

Benefits

We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, ground breaking technology, barriers to overcome, problems to pursue. Do you want to be part of a huge growth story, lead the charge and smash through barriers? Do you get your energy from seeing the direct impact of your work on customers who need our solution? If so, we want to talk to you!

At Zoomo, we offer:

• The chance to be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
• Flexible workplace with a team of extraordinary, motivated and fun co-workers
• Autonomy and ownership of the work you do, with flexible hours
• The full support of an experienced management team in helping you meet your targets and your professional development goals via daily contact, weekly check-ins, in-person workshops, etc.
• Comprehensive remuneration package and benefits
• Tech Budget