IT Systems Support Analyst- Contract

About Us

With electric vehicles (EV's) expected to be 25% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering the world’s leading EV charging network and most complete set of hardware, software and mobile solutions for every EV charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a reality globally.

Our fanatical focus on charging and 10+ years in business has made us an industry leader. Supported by $538 million from investors including American Electric Power, Canada Pension Plan Investment Board, Chevron Technology Ventures, Clearvision, Daimler Trucks & Buses, GIC, Quantum Energy Partners, BMW i Ventures, Braemar Energy Ventures, Linse Capital, and Siemens, ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fuelling network of the future - check out our Engineering Blog.

Reports To

IT Systems Support Manager

What You Will Be Doing

• Perform on-site & remote analysis, diagnosis, and resolution of complex system
  problems for end users. Recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Mac and Windows Systems
• Install, configure, maintain, and troubleshoot end user peripheral devices/printers
• Collaborate with the IT Operations team members to ensure efficient operation of the organization's computing environment.
• Where required, administer and resolve issues with associated end-user
  workstations and networking issues.
• Receive and respond to incoming service requests regarding system problems.
• If necessary, coordinate with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Assist in troubleshooting issues related to Office365/Outlook
• Assist in troubleshooting issues related to OKTA, MFA, BOX , RingCentral, Zoom, Slack, LucidCharts,JIRA, and any other internal company SAAS applications
• Set up and administration of new hire & onboarding such as new system deployments, desk set ups, and new user account creations for respective applications.
• Receive and respond to incoming service requests regarding software issues.

What You Will Bring to ChargePoint

• Commitment to customer service and IT support
• 3-5 years of experience in customer service and IT support
• Confident in making decisions and driving issues to resolution
• Strong and resourceful for troubleshooting capabilities
• Ability to accurately convey messages clearly in English both verbally and in writing 
• Ability to appropriately manage multiple processes to achieve a required goal
• Focuses and guides self in accomplishing work objectives and tasks
• Technical/professional expertise is demonstrated through problem-solving skills, applying technical knowledge to address support issues
• Works effectively with all team members to drive common initiatives and goals
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
• Able to work effectively remotely or in the office
• Ability to follow and create documentation
• Other duties as assigned

Requirements

• 2-5 years or experience

• Bachelor's Degree in Computer Engineering or similar field/training

Location

Scottsdale, AZ

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.