Mozambique Head of Operations

Job Title: Mozambique Head of Operations

Location: Maputo, Mozambique

Application Deadline: Rolling

Position: Full-time

Team: Mozambique Operations

Reporting To: Mozambique Country Lead

About ENGIE Energy Access 

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025. 

https://www.linkedin.com/company/engieenergyaccess/ 

Job Purpose/Mission  

The Head of Operations will report directly to the Managing Director of EEA Mozambique and will be responsible for the entire operations department. The operations department is currently over 40 people strong and is comprised of two main teams: a warehouse team responsible for quality assurance, technical refurbishment, and getting products to market; and the service center team responsible for customer service across 6 provinces and over 25 locations across the country. This is an exciting opportunity to take ownership of a broad based and expanding department that plans on operating over 60 sales locations across the country and over 80 employees in the next 2 years.  

Responsibilities 

 Ordering, Inventory Turnover Management & Customs 

• Work with Fenix global partners to facilitate the importation of Fenix Power Systems and related accessories into Mozambique 
• Monitor sales trends and adjust ordering and forecasting based on those trends to manage cash spend 
• Warehousing & Quality Control 
• Manage assembly facility in Mozambique, to support the assembly of raw materials into finished goods available for distribution, and perform incoming Quality Assurance on imports 
• Ensure compliance with global QC requirements for in country items and liaison with global QC team on any QC issues that arise 

Logistics 

• Critically assess in-county logistics options, routes, and costs to optimize supply chain efficiency of Fenix Power Systems, accessories, and service items 
• Plan and map out shipping routes and timelines to ensure sufficient stock at last mile and ensure no stock outs 
• Work with shipping partners and third party logistics providers to ensure products make their way to market safely and without damages 

Service Center  

• Own the sourcing, constructing, and roll out of service centers across the country 
• Hire and manage a team of 30+ Service Center Associates and Team Leads 
• Conduct and manage stock audits to ensure last-mile distribution is a sustained competitive advantage for Fenix 
• For manager roles only: 

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.  

We believe that great managers: 

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results. 
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness. 
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility. 
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening. 
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging. 

Knowledge and skills  

Experience: 

• Minimum 10 years of people management and operations experience 
• Experience scaling and managing operations in Mozambique or other Sub-Saharan African market 
• Experience managing a department budget nice to have 
• Ability to work and push forward project autonomously 

Qualifications: 

• University diploma / Bachelor's degree

Language(s):  

• English mandatory 
• Portuguese mandatory 

 Technology: 

• Proficient in using Excel and Powerpoint 
• Proficient in using Tableau 
• Additional data experience is a nice to have 

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.  

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!