Why We’re Rad (about us): Rad Power Bikes, America’s largest e-bike brand, is on a mission to get people riding on radical electric bikes that are built for everything and priced for everyone.Lead, support and partner with Customer Service Representatives as they help riders find the right bike and accessories for their needs!
We are looking for:
- Prior experience in a customer service supervisory role
- Experience coaching, training and developing current and new team members
- Passion for building relationships with team members and customers
- Skilled in problem solving and de-escalating complex issues
- Impeccable communication skills across varied mediums
Bonus points for experience with Zendesk, Shopify, Google suite and of course electric bikes or vehicles.
Always willing to help, our Customer Service teams are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, work from home. Paid training will be at our local hub, so candidates should live within a daily drivable commute. Working at Rad is built around our RADICAL values - we are:
Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or firstname.lastname@example.org.
Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external 3rd party recruitment resources for this search. Should those needs change, we will seek your assistance directly.