Commercial Solar Performance Associate (Remote)

almost 3 years ago
Full time role
Seattle, WA, US... more
Seattle, WA, US... more

Company

Omnidian's award-winning teams have been protecting the large-scale residential solar portfolios of our Fortune 1000 clients and today we are ...

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Job Description

About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
Job SummaryThis is a great opportunity to join a new company that is building a new business model.  You will work directly with the entire founding team to contribute directly to our success.
The Commercial Solar Performance Associate will have primary responsibility for the operational health and performance of a growing portfolio of commercial solar projects. The qualified candidate is experienced with solar monitoring platforms and solar data analysis and has demonstrated a track record of excellent customer service and client communications.  This role requires a self-starter skilled at managing multiple tasks and priorities, working across daily routine tasks as well as innovative projects. The Commercial Solar Performance Associate will identify and resolve performance issues with commercial solar systems, support the onboarding of new clients and assets, deliver reporting obligations, provide technical support assistance to customers and service technicians.
TimingWe are a fast-growing company, and we typically hire to this team every 1-3 months. If you have applicable experience, we'll reach out and let you know what the current timeline is.
Who You'll Do·         Monitoring, alert management, and issue detection: You will become proficient in solar monitoring (DAS) platforms.  Continuously and proactively identify asset alerts, create alert cases tickets, notify clients of alerts identified, provide recommendations on corrective actions, and assist Portfolio Operations Manager in resolving alerts quickly and efficiently.·         Service Coordination: Open and track tickets to resolve detected issues. Work closely with the Performance Manager and Portfolio Operations Managers to ensure all issues are resolved and tickets closed in a timely manner.  Field calls from technicians during site visits to provide technical support and DAS portal verifications as needed.·         Technical Support: Support client and site host customer communications; support field service technician communications; support in the resolution of  escalated issues. ·         Onboarding: Create new assets in Omnidian’s platforms, connect assets to data sources, and configure solar array information. Record and track contract entitlements. ·         Reporting: Track client reporting obligations. Ensure assets are fully onboarded to enable the automated reporting features of Omnidian’s platform. Produce and review monthly, quarterly, and annual reports for the Portfolio Operations Managers. ·         Continuous process improvement: Support efforts to continuously identify, document, and adopt best practices and standardized operating procedures. Help identify features and improvements for Omnidian’s proprietary platform. 
Education and Experience· 3 years of professional experience.· At least 1 year of experience in the solar energy industry, in monitoring operations, asset management, system design, or field service and maintenance (exceptions for internal candidates possible after 6 months)
Required Competencies- Understanding of solar technology, monitoring systems, maintenance practices, and solar industry landscape.- Experience with solar monitoring DAS platforms and alerts- Experience performing energy simulations in platforms like PV syst or similar a plus- Experience reading and interpreting solar system design drawings a plus, but not required- Strong attention to detail and accuracy- Highly organized and process-oriented- Excellent written and verbal communication skills- Ability to remain focused and productive with tasks that may be repetitive- Experience with Microsoft Excel, G Suite, CRM applications- Strong ability to manage multiple priorities- Passion for learning new skills and concepts- Embraces change and can adapt to the needs of the business and team
#LI-REMOTE
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices as well as our office culture reflects this value.
Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

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