Front Desk and Office Coordinator

Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Buenos Aires, Argentina, and São Paulo, Brazil.

The Front Desk/Office Coordinator will serve as a crucial support role, in conjunction with other administrators, to provide the backbone to a smoothly run office environment.  The Front Desk/Office Coordinator will play a key role in the overall presentation of Indigo to all employees, visitors, and guests.  As the first point of contact for our guests, the Front Desk/Office Coordinator must provide a welcoming professional experience and should embody Indigo’s high energy culture of innovation and collaboration.  As a support function, the Front Desk/Office Coordinator will help make the environment for all employees to be a clean, reliable, highly motivating and healthy place to work. You prefer, and thrive in, an environment that is constantly changing, and have a genuine passion for making Indigo the best place ever to work.

Responsibilities:

From day one, you demonstrate a high level of professionalism at all times and with all interactions

• Understand and embrace the importance of guests’ initial interaction with Indigo, and you continually contribute to a positive, high energy, enthusiastic, service-oriented vibe when greeting and assisting guests and Indigo team members
• Visitors and Indigo employees regularly comment on helpfulness, friendliness and competency in dealing with the management of the office and guests

You take ownership & pride in maintaining our office space to the highest standards

• Maintain exceptional and open lines of communication with Office Coordination Team and across office spaces
• Own the stocking of kitchen areas by creating grocery orders, receiving them, and unpacking them
• Work with team to manage overall food supply across both offices while adhering to Indigo’s nutritional guidelines
• Maintain cleanliness of kitchen and reception areas
• Take ownership of creating a visually appealing and functional system for food storage and display
• Understand the ordering process and ensure that the office supplies are appropriately stocked at all times.
• Assist vendors with setting up and coordination of office lunches when needed
• Coordinate with vendors when required for repairs and maintenance of kitchen appliances and other office machines
• Assist with the receiving and distributing of incoming mail and help staff with shipping/outgoing mail

You quickly develop rapport with current employees across all levels to provide assistance whenever required

• Maintain an extensive internal knowledge base of "who does what" at Indigo in order to provide guidance and be a resource to teammates

You develop rapport with all levels of staff and are viewed as a trusted source for assistance with administrative items

• Support teammates and provide direction to the proper resources for obtaining the help desired in a timely manner
• Maintain a working knowledge of office space changes, org changes, company changes, staff event information, location of collateral, and different support tools in the office
• Give directions and guidance to visitors (around the office, Hood Park, and parking lots)
• Assists with technology set-up assistance (video-conferencing, etc.)
• Maintain and manage resources at desk for employees: gym waivers, copies of the guest NDA, badge holders, card reels, check in stickers, office maps, guest security key cards, and Lost and Found

You are eager to support ad-hoc Indigo projects and responsibilities relating to:

• Company culture
• People operations
• Recruiting
• Learning & Development

You understand and embody our mission & core values

• Excited by Indigo’s mission; believe that Indigo can fundamentally change the agriculture industry; can clearly articulate passion for our mission and values
• Optimistic and innovative; solution-oriented; show no signs of cynicism
• Will be widely viewed as someone who personifies our core values, is committed to them, and leans on them when making decisions. Specifically:
  • Demonstrates a track record of high integrity - doing the right thing, owning mistakes, conducting oneself honestly
  • Values, communicates and interacts with others with high levels of transparency and respect
  • Collaborates well across functions; creates an inspiring and collegial work environment

• Has a strong work ethic; is energetic & positive
• Is dependable, responsive, service-oriented
• Demonstrates impeccable organization skills; follows up on tasks in a timely manner and doesn’t let important details slip through the cracks
• Takes pride in a neat professional environment
• Is a creative thinker, has innovative ideas & is proactive
• Highly trustworthy and able to handle confidential information
• Heightened sense of discernment, self-awareness & urgency
• Has a high level of comfort interacting with all levels of Indigo employees and guests
• Able to manage technology needs of company for certain meeting set-up assistance (including video conferencing, etc.)
• Demonstrates exceptional communication skills; maintains open lines of communication at all times so that all parts of Indigo’s Boston office are covered at all times
• Has the ability to multi-task and complete multiple projects in an efficient and accurate manner, in a fast-paced environment

Qualifications:

• Proven experience as an office assistant, administrative assistant, or relevant office support role
• Proficiency in Microsoft Office (Outlook, Excel)
• Knowledge of transactional accounting processes/systems (billing, invoicing, ERP, etc.)
• Proven success in fast-paced support or administrative capacity

We’re building the technology to feed the world and fight climate change. We believe that through teamwork we can achieve more to benefit all of agriculture: from farmers to consumers to the planet. Game changers don't fit in a box. The requirements listed above are examples of what we think enables success in this role, but we recognize the impossibility of fully capturing a singularly perfect description, and we believe in the power of diversified and creative displays of skills and qualifications. We embrace unconventional. We embrace creativity. We embrace a challenge to the status quo. If the specifications in the list below aren’t an exact match... great! Apply, be you, and be proud that you aren’t ordinary (we certainly aren’t!).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status