Product Quality Manager

About Spin Spin is a fast-growing micromobility company committed to a world with clean air, liveable cities, safe streets, and widespread access to convenient, affordable transportation. If you’re searching for a top-tier career where you can make a difference and dynamically collaborate within a creative, lively environment—Spin welcomes you!

We’re passionate about transportation and technology. The work we accomplish fulfills a sense of meaning and purpose, which goes beyond the traditional dimensions of a workplace. Our products and initiatives directly influence people’s lives, which is proven by our customers' feedback.

Founded in 2017, and now a subsidiary of Ford Motor Company, we have worked together with cities, campuses, community groups, and businesses to expand internationally. Even as we expand, we maintain the close feeling of a small business, with “fireside chats” chats led by our company’s founders, weekly OKR pop-up videos, music-infused presentations at our All Hands meetings, and more. During this time of working remotely, our creativity and shared goals have kept us united and bonded within our virtual community.

We are a diverse team of artists, engineers, designers, urban planners, policymakers, marketers, and operators. We believe in inclusivity and build powerful alliances to fulfill our goals and move our mission forward. Above all, we at Spin are connected by our values and #BeOrange spirit, which represents unity, purpose, passion, and creativity.

About the Role
The Product Quality Manager (PQM) in the HW Product Quality team, will drive the development and execution of quality management processes during the new product introduction phase for SPIN micro-mobility products. The PQM will interact closely with multi-functional teams in HW Engineering, Product Design, Sustaining Quality, Reliability, Operations and Logistics. This role reports directly to the Sr. Director of Hardware Product Quality and is based in San Francisco. Responsibilities

• Drive improvement of SPIN’s Quality Management System
• Chair periodic Quality Management Reviews.
• Lead and drive quality issue resolution.
• Responsible for developing and implementing a comprehensive product quality plan for new products in development.
• Partner with Engineering and Quality Assurance teams to define design verification and product validation testing requirements.
• Chair Ok2Ship reviews for New Product launch.
• Define Key Quality Metrics and utilize analytics to present a clear picture of product health in the field.
• Support new product development builds at Asia factory as required
• Perform periodic out of box audits of finished goods at CM factories
• Support CM in resolving technical product, yield, process, material or supplier quality issues.
• Supervise and verify CM’s execution of SPIN approved Engineering Change Requests.
• Reviews/Audits CM OQC, Yield Bridge data and improvement actions.
• Provide verbal and written assessments of CM quality, top issues and continuous improvement initiatives.
• Participates in Early Field Feedback Failure (EFFA) process and coordinates improvement actions with the CM factories.

Qualifications

• Bachelor’s degree in Electrical, Mechanical, Manufacturing Engineering or equivalent.
• Demonstrated capability in consumer electronics manufacturing or micro-mobility industry.
• Certified Quality Engineer, Six Sigma Black Belt is preferred.
• Familiar with DOE, DFMEA, SPC, Sampling Plans.
• Decisive and effective at issue resolution
• Excellent oral and written communication skills in English. Proficiency in Mandarin Chinese is helpful.
• Experience communicating technical information to management and executives.
• International travel is required.

Benefits & Perks

• Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership
• Competitive health benefits
• Unlimited PTO for salaried roles
• Pre-tax commuter benefits
• Monthly cell phone bill stipend
• Wellness perk for salaried roles

Spin is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful matter. We celebrate diversity and are committed to creating an inclusive environment for all individuals. Spin treats all employees and job applicants on the basis of merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military and veteran status, or any other characteristic protected by state or federal law. Spin also considers qualified applicants with criminal histories, consistent with applicable local, state, and federal law. Spin is committed to providing reasonable accommodations for qualified individuals with disabilities in its job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at job_accommodations@spin.pm.