Founded in Sydney in 2017, Zoomo is leading the world at providing utility e-bikes and after market servicing. We’re a fast growing tech start up with a global footprint across Australia, the US and the UK.
We are transitioning billions of urban miles from bikes, cars and trucks to smart e-bikes. eBikes are more efficient, more sustainable and now, easily accessible.
At Zoomo we seek people who are fun, energetic, customer friendly and hard working. We’re looking for a customer obsessed problem solver. The front of house role is exceptionally important; you’re the face of Zoomo. You are expected to be proactive and manage your own time and responsibilities.
- Ensure our riders have an awesome and seamless in-person experience
- Support out current programs that are raising awareness about electric bikes and best practices
- Walk riders through the on-boarding process and all safety requirements
- Help existing riders troubleshoot any issues they experience
- Work with the team to make our support processes even better
- Jump in on operations and marketing projects to communicate the voice of the customer with the wider Zoomo team
- Retail , sales, barista, bartending, client-facing, and/or customer service experience
- Cool and calm operator; diffusing heated situations and turning aggrieved customer into Zoomo promoters is your cup of tea
- Outstanding communicator, with the ability to interact and connect with people across our various teams and locations
- Enthusiastic about selling our product to potential riders
- Patient teacher and have a passion for empowering others
- Problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, ground breaking technology, barriers to overcome, problems to pursue.
AT ZOOMO, WE OFFER:
- The chance to be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
- Flexible workplace with a team of extraordinary, motivated and fun co-workers
- Autonomy and ownership of the work you do
- The full support of an experienced management team in helping you meet your targets and your professional development goals
- Career advancement for those capable and motivated
Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees