Front of House | Sales Associate

OUR STORY

Founded in Sydney in 2017, Zoomo is leading the world at providing utility e-bikes and after market servicing. We’re a fast growing tech start up with a global footprint across Australia, the US and the UK.

OUR PURPOSE

We are transitioning billions of urban miles from bikes, cars and trucks to smart e-bikes. eBikes are more efficient, more sustainable and now, easily accessible.

THE ROLE

At Zoomo we seek people who are fun, energetic, customer friendly and hard working. We’re looking for a customer obsessed problem solver. The front of house role is exceptionally important; you’re the face of Zoomo. You are expected to be proactive and manage your own time and responsibilities.

RESPONSIBILITIES

• Ensure our riders have an awesome and seamless in-person experience
• Support out current programs that are raising awareness about electric bikes and best practices
• Walk riders through the on-boarding process and all safety requirements
• Help existing riders troubleshoot any issues they experience
• Work with the team to make our support processes even better
• Jump in on operations and marketing projects to communicate the voice of the customer with the wider Zoomo team

Requirements

• Retail , sales, barista, bartending, client-facing, and/or customer service experience
• Cool and calm operator; diffusing heated situations and turning aggrieved customer into Zoomo promoters is your cup of tea
• Outstanding communicator, with the ability to interact and connect with people across our various teams and locations
• Enthusiastic about selling our product to potential riders
• Patient teacher and have a passion for empowering others
• Problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask

Benefits

We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, ground breaking technology, barriers to overcome, problems to pursue.

AT ZOOMO, WE OFFER:

• The chance to be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
• Flexible workplace with a team of extraordinary, motivated and fun co-workers
• Autonomy and ownership of the work you do
• The full support of an experienced management team in helping you meet your targets and your professional development goals
• Career advancement for those capable and motivated

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees