Retail Front of House Associate

  • Zoomo
  • San Francisco, California, United States
  • Jun 04, 2021

Job Description

OUR STORY

Founded in Sydney in 2017, Zoomo is leading the world at providing utility e-bikes and after market servicing. We’re a fast growing tech start up with a global footprint across Australia, the US and the UK.

OUR PURPOSE

We are transitioning billions of urban miles from bikes, cars and trucks to smart e-bikes. eBikes are more efficient, more sustainable and now, easily accessible.

THE ROLE

At Zoomo we seek people who are fun, energetic, customer friendly and hard working. We’re looking for a customer obsessed problem solver. The front of house role is exceptionally important; you’re the face of Zoomo. You are expected to be proactive and manage your own time and responsibilities. Spanish-speaking a plus

Pay: $18/hour

Hours: 11-7pm Monday-Friday

Responsibilities

  • Ensure our riders have an awesome and seamless in-person experience
  • Walk riders through the on-boarding process and all safety requirements
  • Help existing riders troubleshoot any issues they experience
  • Follow up with customers on post-sales support
  • Communicate with our customer service team to schedule customer appointments and solve customer issues
  • Work with the operations team to make our support processes even better
  • Stay on top of new Zoomo policies, procedures, and programs that affect riders
  • Assist the mechanics with maintaining a consistent inventory

Requirements

  • A combination of retail, sales, client-facing, and customer service experience
  • An outstanding communicator, with the ability to interact and connect with many types of personalities
  • Willing and enthusiastic about selling our product to potential riders
  • Energetic and proactive in following up on leads and upselling products
  • Able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
  • You’re self-motivated and able to operate independently with minimal oversight
  • Ability to manage your own time and prioritize what’s important
  • Flexibility is an absolute must, we are a startup - things change on the daily
  • Ability to work Monday-Friday
  • Drivers license preferred but not required
  • Spanish or Chinese speaking preferred but not required

Benefits

We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, ground breaking technology, barriers to overcome, problems to pursue.

AT ZOOMO, WE OFFER:

  • The chance to be part of an organization in hyper-growth mode with plenty of opportunity for personal development
  • Flexible workplace with a team of extraordinary, motivated and fun co-workers
  • Autonomy and ownership of the work you do
  • The full support of an experienced management team in helping you meet your targets and your professional development goals
  • Career advancement for those capable and motivated

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Organization Type

Company

Organization Size

51-100

Sectors

Energy, Transportation