Retail Front of House Associate

almost 3 years ago
Full time role
Remote · Los Angeles, CA, US... more
Remote · Los Angeles, CA, US... more

Job Description

OUR STORY

Founded in Sydney in 2017, Zoomo is leading the world at providing utility e-bikes and after market servicing. We’re a fast growing tech start up with a global footprint across Australia, the US and the UK.

OUR PURPOSE

We are transitioning billions of urban miles from bikes, cars and trucks to smart e-bikes. eBikes are more efficient, more sustainable and now, easily accessible.

THE ROLE

At Zoomo we seek people who are fun, energetic, customer friendly and hard working. We’re looking for a customer obsessed problem solver. The front of house role is exceptionally important; you’re the face of Zoomo. You are expected to be proactive and manage your own time and responsibilities. Spanish-speaking a plus

Pay: $18/hour

Hours: 11-7pm Monday-Friday

Responsibilities

  • Ensure our riders have an awesome and seamless in-person experience
  • Walk riders through the on-boarding process and all safety requirements
  • Help existing riders troubleshoot any issues they experience
  • Follow up with customers on post-sales support
  • Communicate with our customer service team to schedule customer appointments and solve customer issues
  • Work with the operations team to make our support processes even better
  • Stay on top of new Zoomo policies, procedures, and programs that affect riders
  • Assist the mechanics with maintaining a consistent inventory

Requirements

  • A combination of retail, sales, client-facing, and customer service experience
  • An outstanding communicator, with the ability to interact and connect with many types of personalities
  • Willing and enthusiastic about selling our product to potential riders
  • Energetic and proactive in following up on leads and upselling products
  • Able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
  • You’re self-motivated and able to operate independently with minimal oversight
  • Ability to manage your own time and prioritize what’s important
  • Flexibility is an absolute must, we are a startup - things change on the daily
  • Ability to work Monday-Friday
  • Drivers license preferred but not required

Benefits

We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, ground breaking technology, barriers to overcome, problems to pursue.

AT ZOOMO, WE OFFER:

  • The chance to be part of an organization in hyper-growth mode with plenty of opportunity for personal development
  • Flexible workplace with a team of extraordinary, motivated and fun co-workers
  • Autonomy and ownership of the work you do
  • The full support of an experienced management team in helping you meet your targets and your professional development goals
  • Career advancement for those capable and motivated

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Similar jobs