Internal Communications Manager - Operations

  • OVO Energy
  • London, United Kingdom
  • Jun 09, 2021

Job Description

Location: Flexible


We launched in 2009 with a mission to change energy for the better. Since then, we’ve welcomed over a million members, planted a million trees, and set our sights on helping save the planet.

As a Group, we’re working to become a net zero carbon business by 2030, while helping our OVO Energy members halve their carbon footprints at the same time. 

Green energy and technology are great tools to fight the climate crisis with. But it’s people power that will rewrite history.  

So we’re building a zero carbon team inside and out. Of people who share our values, feel inspired by our mission, and want to make change happen. When you work for OVO, it’s not just a job. It’s the work of a lifetime. And we want the sharpest minds to help. 

Up for the challenge?


Where in the world of OVO will I be working? 

You’ll be working in the People Engagement team. We’re responsible for designing and delivering a proactive, progressive engagement strategy to help us become the leading place to work for people who want to change the world.

We help people to connect to and be inspired by our purpose, share in our values and become advocates of our mission to drive progress towards net zero carbon living.


What will I be doing?

As an Internal Comms Manager for Ops, your role is to help our teams across metering and operations to connect to our purpose, live our values and become advocates for OVO. Reporting into our Ops Internal Communications BP, you’ll be part of a mini ‘operations engagement team’ working to drive engagement and alignment behind OVO’s strategic business priorities and helping to create clarity for people on their contribution to these.

You’ll play a key role in making sure the work that comes out of our People Engagement team makes sense for our people in Ops and is tailored as necessary for hard to reach audiences. That’s everything from content and campaigns, through to recognition and engagement.

You’ll work widely across a range of teams providing support for our people who are at times difficult to reach - from engineers out in the field to those who have tight schedules in our customer center. Each of our audiences is key to the success of our employee engagement strategy. You’ll bring the voice of Ops to all we do, and own the heavy lifting we need to do to make sure we’re engaging with the teams. 

In this role you’ll be responsible for:

  • Proactively supporting the Ops Internal Communications BP to deliver for the Ops and Metering Leadership Team. You’ll be a point of contact and trusted adviser, building rapport, taking briefs, and understanding complex issues. You’ll know how to ask the right questions, gather intel from the business to craft engagement strategies and narratives that inform and inspire our people, and measure outputs to capture campaign success.
  • Delivering key outputs from our people engagement strategy across Ops and Metering, making sure our engagement campaigns, content, channels and events drive maximum employee engagement with those in frontline roles. This will often involve extensive partner management and rolling your sleeves up to make things work.
  • Leading on assigned people engagement projects or announcements that originate in the Ops or Metering teams. This will range from devising and delivering engaging campaigns, to advising on any organisational development, to running Village Halls and utilising a variety of comms channels.
  • Always-on horizon scanning for the latest trends –  with a particular focus on enabling two-way conversation and driving employee engagement.
  • Owning the OVO Awards process for Metering
  • Leading and supporting on ad-hoc engagement projects as directed by the Head of People Engagement.


Is this the job for me? 

This is a fast paced environment, and we need a serious self-starter. The person for this job will be a level headed specialist in their field, respected by all who they work with, and enthusiastic in the face of challenge. You will;

  • Have solid experience in Internal Communications 
  • Have experience of working with workforces in multiple locations across varied skill levels and educational levels. 
  • Comfortable leading and rolling up your sleeves to get stuck in with delivery
  • Be a people person and a great teammate with low ego and high EQ - an energetic, proactive, positive and a welcome addition to every room
  • Be highly organised, adept at managing multiple partners within complex and changing mosaic businesses with multiple Internal Comms processes and expectations
  • Be a standout colleague, at their best when working within a collective to deliver a shared vision. Capable of building relationships fast and inspiring confidence in all around them.


From us you’ll get

  • An annual discretionary bonus
  • 4% of your salary to spend on flexible lifestyle benefits
  • 5% matched employer contribution to your pension
  • 25 days holiday + 1 for your birthday
  • And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.


We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!

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