Outbound Sales Advisor

  • OVO Energy
  • Ty Meridian, Cardiff Gate Business Park, Cardiff CF23 8AU
  • Jun 09, 2021

Job Description

Location: Cardiff, United Kingdom

Employment: Full Time Office/Work from Home (whilst current restrictions in place) 

Salary: £19778 plus up to 25% OTE of annual Salary 

Do want to work in fast paced Team centric environment? 

Do you have a passion for sales & providing an excellent customer experience?

If so, we want to hear from you!

Here at SSE/OVO we have an exciting new opportunity to join our Outbound customer-facing team which is at the heart of our success and is paramount in providing our customers with the best possible experience. 

As an Outbound Sales Specialist, you’ll be working alongside new and existing colleagues to be part of a busy multi-channel contact centre helping retain and promote new and existing marketing leading products to our existing customers.  With our training and ongoing support, you’ll know everything there is to make sure you can offer a world class sales experience. 

What will I be doing?

  • Promoting a variety of new and existing products to our existing customers
  • Retaining and winning customers back 
  • Cross selling different product ranges across the business
  • Negotiating with our customers who are in arrears for repayment of balances and finding alternative resolutions.
  • Adhering to all regulatory policies to ensure our customers are treated fairly and the best possible outcomes are achieved at all times.
  • Demonstrating a pro-active, inquisitive and problem-solving nature to assist our customers in vulnerable and often complex situations.

Is this job for me?


  • The ability to work effectively under pressure in a fast-paced environment.
  • Strong sales skills.
  • The ability to adapted and think under pressure
  • To be competent in demonstrating resilience throughout challenging situations.


Ideally you will have:

  • Telephone sales experience
  • A thorough understanding of all Microsoft office applications
  • Ability to multi-task
  • Strong communication and intrapersonal skills
  • Excellent follow-up and organisational skills
  • The ability to self-start and work independently 
  • Background in sales preferred

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!

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