Location: UK wide with occasional travel to Bristol, London and Cardiff
The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!
Where in the world of OVO will I be working?
You will be working within OVO retail as part of the OVO PAYGO business, created to ensure our 850,000 pay as you go customers receive the best possible service, whilst optimising the commercial position. Our PAYGO business and hence this role includes both Boost and SSE PAYGO brands.
What will I be doing?
You’ll be leading a number of projects to optimise Pay as you Go Energy revenue by ensuring that any instances of non or under payment have robust processes in place to mitigate losses.
You’ll work with process and data colleagues across our function to identify revenue issues and deploy treatments via our metering team, third party infrastructure providers and collections teams.
You’ll be agreeing resource requirements to put effective processes in place, agreeing service levels and targets and ensuring that all functions that need to deliver plans to mitigate revenue losses do so.
You’ll report to the PAYGO director and will have the freedom to identify the most material opportunities and to work across the PAYGO team and supporting functions to implement rapid change in an agile manner.
Your key accountabilities will include:
Is this the job for me?
From us you’ll get*
(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.
We want the best people
At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.
We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.
Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!