Sales Performance Coach - 6 month FTC

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

  You will be working in the Performance Coaching team, which is part of the Sales & Retention department within Membership Sales. Through data interpretation and feedback, the Sales Performance Coaches support in the delivery of coaching across Sales & Retention with the aim of improving performance across multiple channels.   You will be... ● Providing ongoing performance-based coaching support to Inbound & Outbound Sales as required in line with current business objectives ● Working closely with key stakeholders to identify performance gaps in groups or individuals and assisting in creating coaching action plans for them ● Interpreting information provided by our BI team to identify and suggest ways to improve the customer experience on a department, team and individual level ● Working with an assigned group of Team Leaders to enhance performance within their teams using a blend of coaching, observation, resource design and feedback ● Designing, attending and running call and coaching calibration sessions with peers, coaches, outsource partners and Team Leaders to ensure consistency in call marking and coaching practices ● Auditing a sample of interactions completed by our Routine Assurance team to ensure consistency against our agreed quality and compliance framework ● Delivering training on Quality and compliance expectations to new starters in inductions and potentially as part of any future progression frameworks within Membership Sales

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!