Site Support Administrator

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

Where in the world of OVO will I be working? 

This role is responsible for many aspects involving the life cycle of an asset and theongoing maintenance of our Smart Meter estate. Ensuring that exceptional service is delivered in all activities you may undertake in your role. Reporting to the Team Lead this is a unique opportunity to step into a fast-paced role where variety will be sure to keep you your toes.

What will I be involved in?

● Efficiently completing both clerical and telephony work streams ensuring all set
targets are achieved
● A keen eye for detail will be vital as you log faults and adhere to service level
agreements
● Putting the customer at the centre of your world will be vital whilst speaking to
internal and external customers
● Working on the front line you will be empowered to recognise opportunities to
improve our processes
● Confident using multiple applications and be able to manage your time well

Is the job for me? 

● Understanding of the utilities industry
● Experience at a similar level in a customer orientated organisation with a passion
for delivering a positive customer experience
● Strong communication skills
● Confident using multiple applications in parallel
● Demonstrate previously working in a target orientated environment.

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!