Customer Success Center Representative

About Pivot Bio:

Fueled by an innovative drive and a deep understanding of the soil microbiome, Pivot Bio is pioneering game-changing advances in agriculture. Our first commercial product harnesses the power of naturally-occurring microbes to provide nutrients to crops. We are dedicated to providing new sustainable ways for farmers to improve yield as they work to help feed the world’s growing population. Read/Hear more about Pivot Bio on OneZero or CNN.

Position:Customer Success Representative; Ames, IA

Application Deadline – Midnight, June 19, 2021.

This role will support customers, prospects, internal employees, and the independent sales network, through direct and indirect interactions, delivering a high standard of service. As a representative of the Customer Success Center, this role is charged with supporting all operational aspects necessary to deliver a superior customer experience including but not limited to marketing, shipping, invoicing, agronomic support, and data file management. This role is responsible for creating new processes that are scalable and sustainable as well as improving current processes and documentation.

Responsibilities:

• Provide support to customers and the independent sales rep network during all phases of the Pivot Bio lifecycle as they adopt, use, and manage Pivot Bio products
• Coordinate with Customer Success team to help draft, edit, and maintain both internal and customer-facing documentation, including multimedia tutorials and webinars, with a goal to eliminate tickets and address customer questions without escalation
• Provide feedback on internal processes and best practices to continually improve the customer experience and overall customer support flow
• Support customer accounts to maintain favorable, long-term relationships
• Respond to customer inquiries and problem solving in a professional and effective fashion
• Participate in and manage special projects as the business need arises

Qualifications and Experience

• Prior agricultural experience and a passion for working in agriculture is required
• Ideal candidates should have a baseline knowledge and understanding of agriculture, crops, seed, bioscience, or biochemistry
• Minimum of 2 years of work experience in customer-facing role with technology company, consulting firm, or agricultural vendor/service provider
• BA or BS or relative experience required
• Customer Relationship Management (CRM) system experience
• Service oriented, with a focus on teamwork, collaboration, and the ability to adapt to changing priorities
• Customer focused, with the ability to identify and satisfy the needs of external and internal customers. Continually searches for ways to provide value-added solutions for customers.
• Excellent direction setting, prioritization and project management skills

Must be authorized to work in the United States

What we offer:

• Competitive package in a disruptive startup
• Stock options
• Health/Dental/Vision insurance with employer-paid premiums
• Life, Short-Term and Long-Term Disability policies
• Employee Assistance Program with free referrals and discounts
• 401(k) plan, 3% Match
• Commuter benefits
• Annual Training & Development support
• Flexible vacation policy with a generous holiday schedule
• Exciting opportunity to work with a talented and fun team