Workplace Experience Specialist

WHO YOU ARE

As a Workplace Experience Specialist on the People Team, you will welcome Silazens, visitors, and vendors every single day as the initial, onsite point-of-contact. Your primary responsibility is to ensure the workplace operates seamlessly so that Silazens can be productive. You are known for building trust and rapport and helping maintain a healthy and collaborative relationship between the People Team and the organization. You are organized and have an unbridled appetite for learning new things and deploying creative solutions in the workplace. 

RESPONSIBILITIES AND DUTIES 

• Build a positive, hospitable atmosphere at the front desk, checking in guests, ensuring they have completed all check-in steps, and notifying hosts of guest arrival.
• Survey and maintain the office to provide Silazens with an enjoyable workplace experience, including but not limited to: Ensuring office operations and procedures are in place and functioning; lights, furniture, signs, and plants are maintained; office supplies are stocked; and office machines are working.
• Work with the Environmental, Health, and Safety (EHS) and Facilities Teams to maintain a safe, clean, and productive work environment. Identify and coordinate vendors or Silazens for repairs and changes, when needed. 
• Lead with a customer-service approach when following up on Silazen requests: Develop a process to prioritize, delegate, complete, and follow-up on requests to ensure Silazens have what they need to be productive. Solicit regular feedback on workplace experience (via surveys, focus groups, and informal polling).
• Handle inventory, ordering, and stocking processes for food and beverage vendors for day-to-day operations as well as special events.
• Craft and organize 2-4 company-wide events annually. Identify, order, and ship employee gifts.

KNOWLEDGE AND SKILL REQUIREMENTS

• 2 to 5 years of office administrator, office management, or hospitality management experience required.
• Bachelor's degree or equivalent practical experience required.
• Skilled Mac and Google Applications user. Experience using Asana, survey platforms, and ADP Workforce Now would be nice.
• Maintains composure when unexpected challenges arise. Enjoys working through difficult problems and identifying creative, efficient solutions. 
• Thrives in a fast paced and constantly evolving environment. Proactively pivots and moves projects forward with excellent communication and interpersonal skills.
• Works independently to solve problems while remaining professional and positive at all times.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This non-exempt position will be located at headquarters in Alameda, CA. Schedule is Monday through Friday, 8:30AM to 5:30PM.
• Able to move from building to building and around the office to access file cabinets, conference rooms, and office machinery. Able to lift and move packages, boxes, office equipment, and swag. Reach low shelves or items on the floor.
• Operate a computer and other office machinery, such as a laptop, copier/printer/fax machine, etc.