Operations Associate

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Zoomo is leading the charge to enable our vision of people and things moving within cities using the most efficient vehicle for their trip. Saving money, time and energy... whilst having fun. To that end we are building the world’s most convenient, affordable and safe e-bike platform, starting with a focus on last mile delivery.

In the short span since the founders went full time in 2019, Zoomo has raised over $30M from some of the world’s savviest investors and built world leading utility e-bikes and a disruptive business model for their distribution and maintenance.

We're a fast growing start up with a global footprint across the US, Australia, and the UK and are now the trusted partner to some of the world's leading and most innovative companies like Uber, DoorDash, Domino’s, Pizza Hut, Wholefoods, Gorillas, Just Eat, Getir and many more.

The Operations Associate has a direct impact on the success of Zoomo. This role requires a combination of savvy analytics, strategic thinking, strong execution and the interpersonal ability to work with teams from across the business. Zoomo is a rapidly growing startup and we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next. The problems you solve and the impact you have will shape how we operate in the future.

Responsibilities

• Operations management:responsible for supporting daily management of operations - from making sure logistics across stores and cities go off without a hitch, to making sure new systems and processes are being implemented
• Optimisation:operationalising Zoomo's product, pricing, operations strategy, and improvement initiatives
• Acquisition and retention:coming up with and executing ways for us to acquire new customers and keep our existing customers satisfied
• Analytics and reporting: make sure the Australian team has the data they need to make informed business decisions and be ready to crunch out some critical analysis that will determine whether we move forward with big business changes, such as a product launch
• Team culture: you will be an integral part of building the culture of the Australian business, acting as a culture champion who lives and breathes Zoomo values. You will bring energy and excitement to everything you do!

Requirements

• 1+ years of working experience within an analyst or operational role
• Excited by data and uses analytical insights to make sound business recommendations
• Ability to take initiative in a constantly-changing work environment
• Experience in creating and optimising processes
• Strong communication and organization skills
• Self-starter and radiates positivity and possesses a “can-do” attitude
• An entrepreneurial attitude. A laser focus on meeting targets and finding creative ways to meet them
• Relevant industry (cycling, food delivery, mobility, technology) experience advantageous
• Alignment with Zoomo's vision and purpose

Benefits

We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, barriers to overcome, and problems to solve. Do you want to be part of a huge growth story, lead the charge and be at the forefront of a new industry? Do you get your energy from seeing the direct impact of your work on customers who need our solution? If so, we want to talk to you! We offer:

• The chance to be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
• Flexible workplace with a team of extraordinary, motivated, and fun co-workers
• Autonomy and ownership of the work you do, with flexible hours
• The full support of an experienced management team in helping you meet your targets and your professional development goals via daily contact, weekly check-ins, in-person workshops, etc.
• Comprehensive remuneration package and benefits