Commercial Client Success Manager
almost 3 years ago
Job Description
About Omnidian
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
The RoleOur Channel Partners’ success is your success! You are a high energy, motivated, and process-driven contributor who seeks to understand our customers’ needs, growth objectives, and pain points! You are a friction hunter when it comes to obstacles in the process. Your primary goal is to delight our partners, be an ally in business growth, and solve problems in a creative, timely, and collaborative manner! You take a team wins based approach to success.
What You’ll DoAt Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you and your successful engagement with Channel Partners. As a Client Success Manager, you lead onboarding, program overview, and sales enablement trainings for new Channel Partners across our national network. Once successfully onboarded, you will support ongoing marketing efforts for Channel Partner relationships in order to drive growth and measure your success through partner satisfaction. You work closely with counterparts on the sales team and across the organization as we collectively strive for continuous improvement. Reporting and metrics are your obsession for managing fruitful dealer relationships. Ongoing relationship building and management is an area you consider fulfilling and where you tend to shine.
Who You AreYou are proactive and take initiative to complete your work and solve problems. You are a people person and excel at building mutually beneficial relationships and finding common ground with everyone you interact with. You are methodical about planning and managing your schedule. You understand that in order to achieve success, you must first define what it means to succeed, and then build a process to measure and track progress towards success. Your friends describe you as someone who always follows through on commitments. Collaborating cross-departmentally, process building and implementation gets you jazzed! You are resilient, adaptable, and can solve problems in real time. You embody integrity, honesty, and enthusiasm! You treat people with respect and expect the same in return.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
The RoleOur Channel Partners’ success is your success! You are a high energy, motivated, and process-driven contributor who seeks to understand our customers’ needs, growth objectives, and pain points! You are a friction hunter when it comes to obstacles in the process. Your primary goal is to delight our partners, be an ally in business growth, and solve problems in a creative, timely, and collaborative manner! You take a team wins based approach to success.
What You’ll DoAt Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you and your successful engagement with Channel Partners. As a Client Success Manager, you lead onboarding, program overview, and sales enablement trainings for new Channel Partners across our national network. Once successfully onboarded, you will support ongoing marketing efforts for Channel Partner relationships in order to drive growth and measure your success through partner satisfaction. You work closely with counterparts on the sales team and across the organization as we collectively strive for continuous improvement. Reporting and metrics are your obsession for managing fruitful dealer relationships. Ongoing relationship building and management is an area you consider fulfilling and where you tend to shine.
Who You AreYou are proactive and take initiative to complete your work and solve problems. You are a people person and excel at building mutually beneficial relationships and finding common ground with everyone you interact with. You are methodical about planning and managing your schedule. You understand that in order to achieve success, you must first define what it means to succeed, and then build a process to measure and track progress towards success. Your friends describe you as someone who always follows through on commitments. Collaborating cross-departmentally, process building and implementation gets you jazzed! You are resilient, adaptable, and can solve problems in real time. You embody integrity, honesty, and enthusiasm! You treat people with respect and expect the same in return.
Experience You'll Need
- Direct Experience working with clients
- Comfort with leading presentations and trainings
- Meticulous Note-taking with an ability to distill into succinct, actionable Executive Summaries
- Collaborative Problem solving
- Experience working with EPC, Contractor Partners
- Metric Reporting
- Asana knowledge
- Microsoft Office/ Google Workplace Suite experience
- Familiarity with Salesforce/CRM
- Domo, Tableau, or Business Intelligence Platforms experience a plus
- Marketing Automation Platform Skills (Hubspot, Zoominfo) a double-plus
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
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