Dandelion is looking for an Account Manager to help support our homeowners throughout the installation process. In this role, you will build relationships with homeowners, serve as their main point of contact post contract signing, and provide education to homeowners throughout the installation process. You will collaborate across departments to ensure the geothermal installation is flawless in scheduling and execution. You will own the resolution of homeowner escalations that may arise and be the voice of the customer. If you love working with people, and are driven to support a company that is innovative, fast paced, and really doing something great for the world, this could be the opportunity for you.
What you will do:
Who you are:
Benefits/Perks
You’ll love working at Dandelion because:
We’re solving the world’s hardest problems. You’ll have the opportunity to pioneer renewable heating and cooling from the ground-up (literally). There’s no established playbook for fighting climate change, so your work will be messy, challenging, and build a better, cleaner world.
We’re good people. It sounds simple, and it is. We are passionate, vision-driven, low-ego, and treat one another with kindness and respect. We challenge ideas here, not people.
We hold each other accountable. We celebrate our wins and learn from our losses. We’re honest, realistic, and transparent across all areas of the business, every day -- not just at our monthly all-hands meeting.
**************************
Dandelion Energy is an energy innovation company working to electrify home heating. We create and install geothermal heat pumps to replace fossil-fueled furnaces and boilers. Since spinning out of Google X in 2017, we’ve grown into an organization of over 100 employees and have become the largest residential geothermal heat pump installation company in the US. Our carbon impact to date is the equivalent to taking over 25,000 cars off the road, and that impact is accelerating with our growth!
Our cross-disciplinary team consists of experts in geothermal, drilling, heat pump and software engineering, HVAC installation, solar and solar financing, behavioral economics, and high-growth operations, among other backgrounds. With the potential to catalyze and scale a widespread transition to sustainable and affordable heating and cooling, our work is both exciting and complex. We are working to create a wholesale shift in how people heat and cool their homes — join us!