The Role

 We are looking for a smart, enthusiastic Field Support Tech to join us in transforming an industry. In this position you will take direction from the Director of Support to support Motiv’s products, including vehicles and individual components. You will be supported by Motiv’s engineering team, however, you are expected to develop expertise in the operation and debugging of Motiv’s ePCS components to independently provide top quality support in the field.

The role is customer facing, so solid customer service skills combined with exceptional 'hands on' technical ability are necessary attributes. This position is remote, based in the Sacramento, CA / Central Valley region, where you will have primary responsibility for servicing Motiv Powered drivetrains. 

Communication is highly important - excellent oral and written communication skills required. If you are passionate, self-motivated, a team player, and are able to consistently deliver strong customer satisfaction, we are interested in speaking with you! 

Responsibilities

• Knowledge of: methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles. Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understand the complete vehicle at a systemic and component level in order to effectively and efficiently diagnose and repair
• Perform field support activities (maintenance, upgrades, and/or retrofits) for all Motiv vehicles
• Diagnose vehicle issues, repair, and provide root cause analysis
• Utilize remote monitoring system data for troubleshooting, periodic log reviews, and to identify possible performance related concerns as well as to study vehicle utilization
• Accurately record all support activities in the support records keeping system
• Communicate directly with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
• Represent Motiv in the upmost professional manner
• Perform vehicle pre-delivery inspections
• Deliver customer driver and maintenance training in addition to technical support for sales and marketing efforts
• Provide a secure remote location for tools, parts, and other necessary items
• Travel as required (up to 30%) for initial training and to ensure Support Team goals and customer requirements are met

Required Experience and Skills

• Associates degree or 3-5 years equivalent experience working with relevant technologies
• Knowledge of principles and processes for providing superior customer service
• Analytical approach to problem solving
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them per a schedule
• Ability to execute and follow through on instructions given by supervisor
• Creative and analytical problem-solving skills
• Knowledge of computer word processing systems
• Ability to articulate clearly when writing including composition, spelling and punctuation
• Expect up to 50% travel to other regions
  
  

Preferred Qualifications

• Extensive experience with 12 volt and automotive wiring systems
• Knowledge of high voltage AC and DC electricity
• Experience with light to medium duty commercial vehicles
• Knowledge of electronic components, computer hardware and software, and testing equipment
• Experience with Controller Area Networks (CAN)
• Having and maintaining a CDL with Full Air Brakes with a passenger endorsement is a plus

Benefits & Perks

• Competitive benefits package including Medical (including 24/7 online access to a physician), HSA, Vision, Dental &  401k
• We offer a generous PTO policy, Group Universal Life, Voluntary Personal Accident and Voluntary Disability Insurance
• 11 Paid Holidays
• Educational Assistance Employee Program 
• Healthy Work / Life Balance
• Fresh daily snacks 
• Perks at Work - Discounted learning, tickets, electronics, travel, health, restaurants & retail
• Free Online Training & Development
• We are bicycle-friendly, with bicycle storage available to all Foster City employees with a 5 minute walk to the scenic Bay Front

About Motiv

Founded in 2009, and headquartered in the San Francisco Bay Area, Motiv Power Systems, a leading provider of software and technology to electrify medium duty commercial vehicles, is committed to freeing fleets from their dependence on fossil fuels. Motiv’s EPIC (Electric Powered Intelligent Chassis) are CARB certified, GSA approved, and available for many configurations including step vans, box trucks, work trucks, shuttle buses, school buses, trolleys, and other specialty vehicles. An EPIC offers uncompromised performance and functionality without the pollution, noise, heat, and vibration of gasoline or diesel power.

Motiv is the only Ford eQVM-approved provider of all-electric chassis for commercial trucks and buses and benefits from engineering insights and support from Ford to ensure safety and reliability. With more than 1,000,000 miles logged among several of the largest fleet operators in the United States, the EPIC family eliminates 100% of vehicle emissions, dramatically reduces operating and maintenance costs, and creates a healthier environment for riders and communities, while also reducing driver fatigue