Back

IT Help Desk & Infrastructure Technician Tier 1

Boston, MA
2 months ago
Full time role

Company

Nexamp is leading the transformation to the new energy economy with proven solutions for the deployment and operation of solar ...

View Company Profile

Job Description

Do you want to be part of the solar revolution that is transforming the energy landscape? Do you have a passion for making our environment better for this generation and the ones that follow? Does working for a fast paced, growing company that is leading the way into new markets sound exciting to you? Come join us as we take on new challenges and help build a better tomorrow. Our mission is clear: to reshape the energy landscape, delivering value to our clients and partners while benefiting our communities and society at large. Let’s make a difference together. Join our team!

SUMMARY

Nexamp is looking for an IT Help Desk & Infrastructure Technician Tier 1 to be responsible for providing technical assistance and support related to computer systems, both hardware, and software. This position would respond to queries, isolate problems, determine solutions, document, and implement fixes, as well as work on continuing infrastructure projects and improvements in a fast-growing environment.

RESPONSIBILITIES

  • Serve as a first point of contact for technical assistance requests via phone, email, chat, or web. 
  • Perform hands on and remote troubleshooting to determine and enact the best solution through diagnostic techniques and asking pertinent questions. 
  • Consistently and accurately track incidents and service requests along with their resolutions via tickets and ticket statuses. 
  • Follow-up with requests as needed to ensure resolution. 
  • Coordinate hardware and software deployments. 
  • Maintain accurate inventory.  

QUALIFICATIONS

The ideal candidate must be enthusiastic, self-motivated, hands-on, results-oriented and a team player. Key qualifications:

  • 1 year of related experience or exposure working in technology problem-solving environment, e.g. job, internship, education, etc.
  • Microsoft experience including: Office 365 (especially SharePoint, Teams, and collaboration tools), Windows 10, and working within an Active Directory Domain
  • Ability to diagnose and resolve workstation technical issues
  • Customer-oriented
  • Ability to occasionally lift 35 pounds to 4-5 feet in height

If you don’t meet 100% of the above qualifications, but see yourself contributing, please submit an application.  We encourage people from minority or marginalized groups to apply.

At Nexamp, our mission is building the future of energy, so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

PERKS & COMPENSATION

Not only will you get to work with a group of innovative, dedicated, and motivated peers, you will also have access to all the benefits that Nexamp offers! This includes: our competitive compensation package; a 401(k) employer-match; health, dental, & vision insurance starting day one; Flexible Paid Time Off and Holiday PTO; Commuter Benefits, Cell Phone Reimbursement; as well as a hybrid work environment, headquartered in Boston, MA with a fun, collaborative, downtown office! We provide healthy snacks, coffee, yoga sessions, volunteer opportunities, company outings, and more!

NEXAMP VALUES AND MISSION

Building the future of energy so it is clean, simple and accessible.

Nexamp is building the energy infrastructure of tomorrow and reinventing the way people interact with the electricity that powers their lives. By deploying a distributed network of locally sourced clean energy, we seek to reduce the negative effects of climate change. Our team’s diverse experience drives innovation from the ground up and with a singular passion: to deliver an accessible and sustainable energy future for all.

Nexamp is leading the transformation to the new energy economy with proven solutions for the deployment and operation of solar ...

View Company Profile