Kaluza is the intelligent energy platform enabling the world’s largest energy companies to lead the way in the energy transition. ...View Company Profile
Job title: Flex Customer Success Manager (CSM)
Location: London / hybrid from UK.
Salary: £40,000 - £60,000
Kaluza wants to power a world where net-zero is within everyone’s reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It’s a huge challenge, but often the toughest problems are the most rewarding to solve.
Since launching in 2019, Kaluza’s technology has been empowering some of the biggest energy suppliers to better serve millions of customers.
From revolutionising billing to smart electric vehicle charging, our real-time cloud platforms transform supplier operations, reducing cost to serve and boosting engagement. And most importantly, they enable suppliers' customers to drive decarbonisation with smart, low carbon technologies.
Where in the world of Kaluza will I be working?
You’ll be joining the Kaluza Business Development Team. We are an experienced team responsible for developing new Energy Service Providers relationships and ensuring they see ongoing value from using Kaluza products.
You’ll be working on Kaluza’s Flexibility platform. Designed to be the nervous system connecting energy retailers, grid operators, and consumers, Flex will aid us in creating the distributed, consumer-centric, dynamic energy system of the future. Bridging the gap between distributed renewable generation and smart devices, it helps consumers shift their energy consumption to times when there's more renewable energy. This not only saves them money, but enables society as a whole to meet the challenge of decarbonising transport and residential heating/cooling. We’re also supporting this vital shift by building the innovative technology behind unique, market-leading customer propositions like Vehicle to Grid and Drive Anytime Energy Plan with our energy retailer partners.
What will I be doing?
As Customer Success Manager (CSM), you will be responsible for building deep relationships with new customers, ensuring they have the best experience of using the Kaluza products and ultimately driving loyalty and retention. Put simply: you will be the customer’s champion inside Kaluza.
To succeed, you will coordinate the support of the wider Kaluza team to ensure the best outcomes for our customers across: tech, product, research, partnerships, solution architects and BD. Specifically, you will:
Is this the job for me?
Ideally you’ll be
Ideally you’ll have:
Some of the best CSMs come to their role on winding paths. If you feel that you have skills and experiences that will help you excel at the role but don’t tick all boxes don’t worry - we would love to hear from you.
From us you’ll get
Even better? You’ll have access to these benefits from day 1 when you join.
We want the best people
We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.