Lead Experience Designer

We launched in 2009 with a mission to change energy for the better. Since then, we’ve welcomed over a million members, planted a million trees, and set our sights on helping save the planet.

As a Group, we’re working to become a net zero carbon business by 2030, while helping our OVO Energy members halve their carbon footprints at the same time. 

Green energy and technology are great tools to fight the climate crisis with. But it’s people power that will rewrite history.  

So we’re building a zero carbon team inside and out. Of people who share our values, feel inspired by our mission, and want to make change happen. When you work for OVO, it’s not just a job. It’s the work of a lifetime. And we want the sharpest minds to help. 

Up for the challenge?

Where in the world of OVO will I be working? 

You’ll also be joining our OVO-wide community of 60+ researchers and designers. We help teams see through the eyes of real people – understanding their context, motivations, and needs.  We use a variety of tools and methods to make the greatest impact. 

What will I be doing?

We're looking for a Lead Experience Designer to join our Consumer Experience Design team leading a team of designers responsible for creating experiences that surprise and delight our members across multiple energy and decarbonisation products.

You’ll lead design for multiple teams, working across customer journeys end to end. This involves making strategic decisions on key initiatives alongside other Leads.

You will be:

1. Collaborating with Product and Engineering leaders on our growth strategies
2. Working closely with our Practice Leads to set the direction for our teams
3. Ensuring Experience Designers create effective user journeys, service maps, wireframes, prototypes and other reference material
4. Identifying research opportunities and communicating research findings effectively
5. Promoting and adding to our design system, accessibility standards and patterns
6. Developing detailed technical knowledge of our app, software, tools and systems, and help increasing the technical know-how of our designers
7. Helping grow the Experience Design team and increase its influence across the business
8. Defining and measuring performance metrics
9. Managing and mentoring other Experience Designers
10. Embed our design methodologies and frameworks
11. Extending our toolbox of methods to enable our teams to meet business objectives and solving customer needs
12. Helping to create a happy, safe working culture which nurtures and retains our talent

Is this the job for me? 

Our ideal candidate will have some of these skills, qualities and experiences:

1. Extensive experience building for web & app
2. Experience with design systems
3. Experience managing designers across multiple teams
4. Experience in embedding design principles and the increasing visibility of design in organisations
5. Skilled in building strong relationships with leaders across an organisation 
6. Communicating strategies in ways that resonate and influence senior stakeholders  
7. Experience working in agile, lean and human-centred design methods
8. Able to simplify complex ideas and communicate them effectively to internal and external audiences
9. Be highly organised, analytical and make decisions based on evidence
10. Thrive in a fast-paced environment

From us you’ll get* 

• An annual discretionary bonus
• 4% of your salary to spend on flexible lifestyle benefits
• 5% matched employer contribution to your pension
• 25 days holiday + 1 for your birthday
• And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!