Quality Engineer - Failure Analysis

Our Mission

SPAN develops products that accelerate the rapid adoption of renewable energy in the home. The flagship SPAN Smart Panel is the first true evolution for the traditional home electric panel, harnessing enhanced technology for metering, monitoring, and control. Our expanded product suite of intelligent, integrated solutions radically lowers the cost and complexity of energy upgrades–including solar, batteries and EVs–and empowers homeowners to be active, resilient and informed players in the energy market. 

About Role

We are seeking a multi-faceted Mechanical/Electrical Engineer who will be responsible for all aspects of identifying, analyzing, root causing, implementing countermeasures and reporting on issues affecting various electromechanical systems in Smart Panels, Drive EV charger, etc.

The Failure Analysis Quality Engineer is a high impact role that will work closely with Span’s internal engineering, customer support, and operations teams in an ongoing effort to improve product quality, cost, and customer experience. You will own the EFFA (Early Field Failure Analysis) process to help uphold the world-class customer experience Span provides. This is a very hands-on individual contributor role with duties focused on failure analysis and root cause activities. You will work with other Engineering teams to quickly mitigate and implement countermeasures of field issues to improve quality, reliability and durability of the products

Primary Responsibilities:

• This role is responsible for managing and analyzing failed hardware customer returns.
• Work with Service support team to troubleshoot the failure to determine the next actions
• Perform failure analysis on electromechanical systems to find the root cause of product quality issues. 
• Communicate technical investigation results to key technical stakeholders from Quality, Engineering, and Operations.
• Maintain a failure analysis lab and Generate failure analysis reports.
• Share Lessons Learned from previous field issues; Provide upfront feedback by participating in design reviews to ensure product performance, reliability, and manufacturability issues are identified and risks mitigated (DFMEAs).
• Take part in ongoing optimization of the products and processes (performance, cost, technology).

About You 

Required Qualifications

• A degree in engineering or related fields or Equivalent Experience
• 2+ years of hands-on experience (electrical testing, failure analysis, etc.) in the Semiconductor, Electrical or Electronics industry
• Use analytical tools and techniques including Functional Testing, Electrical Debug, X-Ray, Thermography, and others
• Working knowledge of hardware quality, Root Cause Analysis, Failure Analysis
• R&D design or test experience in electrical and/or embedded software engineering
• Demonstrate comprehension of electrical schematics to perform circuit troubleshooting
• Demonstrate comprehension of mechanical drawings to validate dimensions
• PCBA Experience required
• Team-oriented, results-based, creative, problem solver
• Basic knowledge of hand tools (screw drivers, wire strippers, wire crimpers, digital multimeter, etc)

Preferred Qualifications

• Arena PLM experience 
• SolidWorks, Agile, Jira

The U.S. base salary range for this position is $120.300 - $164,730 plus benefits, equity and variable compensation for Sales-related roles. This range represents SPAN’s good faith estimate of competitively-priced salary for the role based on national, real-time industry data from companies of a similar growth stage. This range reflects minimum and maximum new hire salaries for the role across US locations. Within the range, individual pay is determined by location and individual factors including relevant skills, experience and education or training. This range correlates to the relative level of the candidate we believe we need for the role and may require an adjustment for candidates of a different level. 

Your recruiter can share more about the specific salary range for the location this role is based during the hiring process. 

Life at SPAN

SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a “make it happen” approach to addressing complex challenges. 

We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.

The Perks:

⚡ #5 on Forbes 2023 America’s Best Startup Employers

⚡ Competitive compensation + equity grants at a well-funded, venture-backed company

⚡ Comprehensive benefits (including medical; dental, vision, life and disability insurance)

⚡ Comfortable, sunny office space located near BART and Caltrain public transit

⚡ Strong focus on teambuilding and company culture (events, meet-ups, clubs)

⚡ Flexible hours and unlimited PTO

Interested in joining our team? Submit an application today and we’ll be in touch with next steps!