Senior Technical Writer
3 months ago
Full time role
Hybrid · Remote · Sofia, Sofia City Province, BG
AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure – an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) are bringing in a transformation of our transport and mobility sectors, AMPECO is at the forefront of a revolution and we’re just getting started.
Our product – the AMPECO EV Charging Platform is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes and energy use. It’s already used by companies all over the world – from North and South America to Europe, Africa, Asia and Australia.
Our brilliant and experienced team are all dedicated to our mission – accelerating the worlds’ transformation to clean technologies in the mobility and energy sector. This is challenging work, but we’re not ones to lack ambition. We’re fast-paced, innovative and collaborative. We pursue excellence in everything and have a lot of fun along the way. This is why we’re looking for people like you to help change the world at AMPECO. Come and join us!
About the role
We’re currently looking for an experienced Technical Writer to build and maintain a unified, clear, and timely knowledge base for the AMPECO Platform.
Your Responsibilities
- Write about technical subjects for technical and nontechnical audiences;
- Create scripts for video tutorials;
- Maintain the existing documentation;
- Adhere to the in-house style guide;
- Create infographics and screenshot markups;
- Create and build knowledge articles, including how-to sections, FAQs, and Help sections;
- Update, edit, and proofread written materials such as product manuals, user manuals, how-to guides, and FAQs;
- Work closely with subject matter experts, engineers, developers, product, marketing and sales teams;
- Assist the Solution Consultants, when needed, regarding the creation and/or editing of RFP and tender-related materials.
Must have
- English – fluent C1/C1+, native could be a benefit;
- 2-3 years of technical writing experience (Portfolio of technical writing samples for review);
- Ability to write user-friendly, engaging articles about highly technical subjects;
- Ability to understand and accurately translate technical information for the general audience;
- Skillful in managing efficient relationships with various stakeholders (e.g. Product Managers/Owners);
- Excellent communicator, comfortable explaining technical problems and plans in person and in writing;
- Highly efficient in a fast-paced, agile startup environment; Ability to prioritise multiple simultaneous deadlines;
- Detail-oriented with excellent self-motivation, planning, documentation and communication skills.
Considered an advantage
- Experience with documentation publishing software, such as MadCap, RoboHelp, Wikis or other applicable;
- Past use of Agile/Scrum or similar collaborative tools (e.g. Confluence, Jira) is a plus;
- Teaching, grant writing, or scientific publishing experience is a plus.
What we offer
- Opportunity to join early a fast-growing company with great ambition and on the path to become a global industry leader;
- Opportunity to work with amazing, highly experienced people;
- Flexible work hours;
- Bonus day-off to celebrate your birthday;
- 5 additional vacation days per year, after your first year with the company;
- Social events and awesome team buildings;
- Medical insurance for you and for your family, with great coverage;
- Monthly shared mobility allowance (covers Spark and GOeGO);
- EV week – you get a company electric car for yourself for a week every 1-2 months.