Sr. UX Designer

Remote (Kelowna)
15 days ago
Full time role



Kelowna, BC, Canada

We are designing waste out of the human experience. Pela has been around for over 10 years and has helped ...

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Job Description

Wanted: Senior UX Designer, Digital Experience

Are you passionate about user experience? Does creating exceptional user experiences that meet business goals in a human centered way bring you joy? Does the idea of coaching and mentoring growing UX Team members excite you? If so, we’re looking for you!


  • Have pulled recyclables out of the trash
  • Appreciate a good debate even with your boss
  • Figure out how to fix it instead of who is to blame
  • Aren’t afraid of jumping in the deep end
  • Are excited about building empowered teams
  • Are really interested in electric vehicles


  • Believe we do not inherit the earth from our ancestors; we borrow it from our children
  • Work to protect and restore the environment
  • Aren't afraid to make mistakes as long as we learn
  • Care more about your values and intelligence than your experience
  • Are committed to creating team dynamics that create empowerment vs. entitlement

Our Core Values:

  1. Commit to a culture that builds a strong COMMUNITY
  2. Foster CREATIVITY to inspire fresh innovation
  3. Embrace COURAGE by taking action despite uncertainty
  4. Live with Awareness and CONSCIOUSNESS of our choices


The Opportunity: 

We are seeking a Sr UX Designer, comfortable with leading the UX design process for our E-commerce site and how it connects to our mobile apps. This role reports to the Director, Experience Strategy & Design and works collaboratively with our Sr Product Manager, Ecommerce. In this role you will define, plan, and lead the user experience approach from start to finish, inclusive of requirements gathering sessions, workshops, brainstorming, direction of UI designers and negotiations with developers.


The Responsibilities: 

  • Support across a range of experiences as needed and apply systems thinking to ensure consistency and cohesiveness between all: Mobile app, Ecommerce, and physical product
  • Work with product managers to turn business ideas and goals into comprehensive, well thought out project plans 
  • Deliver UX artifacts to UI Designers that meet user needs and goals
  • Work with UX Researcher to develop a thorough understanding of our customers, their needs and pain points across the entire customer journey and design research artifacts to aid in decision making for the whole team
  • Direct UX Researchers, UI Designers, and UX Writers to fulfill the UX vision and strategy, inclusive of managing external UI resources
  • Identify opportunities for testing of features with UX Researcher and participate in assessing research insights
  • Review features implemented by engineering and conduct design negotiations to ensure optimal balance of technology and user experience 
  • Encourage a more empathetic organization alongside UX Researcher by discussing research findings and their application to our experiences with audiences across the organization to socialize a common understanding of our customers through written and oral presentations
  • Champion the user throughout the UX process by participating in, owning the design of, and delivering UX artifacts (including but not limited to: customer journeys, user story mapping, jobs to be done, system maps, user stories, wireframes) required to make insight-driven design decisions
  • Consult on and advocate for our customers in business and design decisions 
  • Communication and collaboration are key in this role. You can communicate effectively with people inside and outside the technology team to ensure a shared understanding of our customers.


  • Empathy, humility, and cross-team collaborative spirit
  • Logical and detail-oriented
  • 5+ years of strategic UX work experience (UI not included)
  • Ability to manage other UX specialities and external resources
  • Ability to take in multiple sources of information and perspectives, extract requirements, and synthesize them into action plans
  • Ability to scope problems and work with a team to see them through to implementation 
  • Ability to contribute to planning and prioritization activities
  • Ability to identify and conduct the right UX activities to solve a problem
  • Strong critical thinking and problem-solving abilities
  • Strong verbal communication and presentation skills—you’re exceptional at articulating design decisions and underlying behavioral rationale
  • Excellent and authoritative (while humble) people management skills to influence business decisions
  • Comfortable contributing to both digital and physical product experiences
  • Comfortable working in spreadsheets and slide decks
  • Expert knowledge of Figma and other modern design tools
  • An online portfolio that demonstrates your ability to uncover stakeholder requirements and turn ambiguous business ideas into actionable plans that deliver exceptional and simple user-centered experiences. We are excited to see what you can do and have done in the past.
  • Ready and willing to ask and answer questions. You’re comfortable saying you’re unsure and asking for help. You thrive, and Pela thrives because of continuous learning.

Bonus Qualifications:

  • Experience working on E-commerce websites
  • Experience with subscription or pay over time products
  • Experience contributing to both digital and physical products

Commitment to Diversity 

Pela is committed to cultivating and preserving a company culture of diversity, equity, and inclusion. This means we seek out people with diversity of opinion and with strengths that will be complementary to our existing organization. We know that we will grow and learn better with a diverse team. When recruiting for new members of our team, we welcome the unique contributions that you can bring in terms of your education, culture, ethnicity, race, sex, gender identity and expression, age, religion, and sexual orientation.

Salary: 80-90K CAD depending on experience


Kelowna, BC, Canada

We are designing waste out of the human experience. Pela has been around for over 10 years and has helped ...

View Company Profile