Technical Support Lead - (Remote)

Who Is Bird

Bird is a global team guided by a shared vision: to make cities more livable through safe, sustainable electric mobility. From our first e-scooter ride in 2017 to the thousands of rides taking place every day, our passionate team and award winning custom vehicles have helped riders complete hundreds of millions of carbon-free trips in more than 250 cities around the world. And we're just getting started.

Responsibilities

• Assist in the development and implementation of various programs for the Vehicle Integration team within constantly-evolving vehicle initiatives aimed at scaling Bird globally.
• Help implement transparent and highly-visible vehicle processes to ensure our fleet is properly repaired, monitored, and tracked.
• Assist in monitoring vehicle performance across markets and relevant KPIs, identifying root causes of issues, helping conduct deep-dive investigations, and recommend solutions across various teams.
• Comprehensive understanding of Bird’s operational flows, tools, and assets.
• Execute multiple tickets with varying urgency and scope with minimal guidance while remaining a strong team player.
• Upskill tier 1 support teams through the identification of technical documentation gaps, process recommendations, and review of tickets.
• Promote Bird’s vehicles to all internal and external stakeholders.
• Willingness to work hard and support multiple teams globally. You will be one of the go-to individuals when the business requires solutions to fire-drills.
• Professionally liaise with internal and external stakeholders to help assist them with troubleshooting and repair.

Requirements

• 2-3+ years of experience of relevant work experience or high-growth operations/startup experience
• Bachelor’s degree from a competitive university

Preferred Qualifications

• Previous automotive and mechanical experience
• Strong communication, organization, and stakeholder management skills
• In-depth knowledge of Zendesk and various systems
• Ability to repair and maintain electric vehicles
• Willingness to get hands-on with the vehicles and processes
• Ability to make friends and align multiple departments around a project
• Demonstrated ability to deliver results in a fast-paced environment
• Moderate Google Sheets/Slides and/or Excel/PowerPoint skills
• Excellent written and verbal communications

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a WFH monthly stipend, a wellness allowance, and more. Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. 

Sound like a place you’d like to work? Sweet. Let’s chat.