Customer Success Manager II

The Company

Camus Energy was founded in 2019 in the San Francisco Bay area. We have deep experience designing and operating distributed systems, and a passion for combating climate change. From pioneering work at Google, SpaceX, and Uber, we bring expertise in massively parallel cloud computing, high-scale real-time analytics, and high-reliability computing.

We work on building software for the grid. The challenges faced by grid operators in an evolving energy landscape are unique. The existing grid is one of humanity’s largest machines, and keeping it running safely and smoothly is critical to modern life. But as it becomes smarter, more connected, and more dynamic, we can draw lessons from other industries about how to manage the challenges of scale and reliability for an effective energy transition.

We founded Camus Energy to lend our software engineering skills to address climate change. We are committed to accelerating the adoption of renewable energy and the reduction of carbon emissions from the energy grid.

We believe that we can combine our desire to impact the world with our technical expertise to bring about positive change. And we are going to have fun doing it.

The Role

You will be responsible for structuring, tracking, and managing projects and programs for designing, developing, and deploying software solutions. These may include managing customer projects, internal software development projects, partnerships with renewable energy device vendors, and grant projects. You will work cross-functionally with software engineers and leaders in product management, business development, as well as our executive team, to build great software products to support transformation and decarbonization of the electrical grid. 

This role requires working with customers and external partners in a number of capacities. Experience in managing relationships and coordinating among diverse customers and organizations is essential to ensuring projects succeed. Camus provides solutions to electric grid operators and energy providers, so experience partnering with stakeholders in this landscape is valuable. This is a technical role which requires experience with software development processes and concepts. Ideal candidates will have a minimum of 5-7 years of experience in managing projects and programs in a technical environment. 

You will be comfortable talking to customers, partners, vendors, engineers, and scientists, and an excellent communicator. 

Responsibilities

• Develop, manage, and track the customer relationships including developing and tracking metrics for project and program success;
• Act as a project manager for client accounts, managing timelines, deliverables, and resources to ensure successful project completion
• Conduct regular check-ins with clients to understand their needs and identify opportunities for growth
• Collaborate with a wide variety of stakeholders both internal and external;
• Represent customer priorities to Product , Engineering, and Leadership teams;
• Engage with customers from scoping and onboarding through growth in place;
• Actively participate in the development and improvement of our customer success processes and procedures
• Able to travel 20% of the time.

Minimum Qualifications

• 3 - 5 years of experience managing customer relationships, projects, or programs in energy, climate, or related software.
• Experience in at least one of the following areas: customer success for software solutions; electrical utilities; renewable energy resources and development; grant project management; program development and administration.
• Experience working as a part of cross-functional teams of both technical and non-technical people especially communicating technical concepts to non-technical audiences.
• Expertise managing customer and stakeholder expectations and feedback to support engineers and strategic product advancements.
• Ability to multitask and exercise good judgement to achieve business results while fostering positive teaming dynamics.
• Strong writing, communication, and presentation skills.
• A propensity for relationship building.
• Comfortably balancing confidence with humility. 

Bonus

• 5-7+ years experience
• PMP certification
• Experience working in utility operations or related fields

All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.