Head of Business Performance

 

Role title:  Head of Business Performance 

Level: Head of Department

Location: Flexible

 

 

Where in the world of OVO will I be working?

The OVO Group’s mission is to drive progress towards net zero carbon living.  OVO has consistently ranked among the UK’s most loved energy brands. Field Services, part of OVO Retail, plays a very important role in helping our members to be part of a zero carbon community, helping them eliminate their household emissions by 2030.  As we embark on that next phase of growth, we are looking to bolster the team with new talent – people that are ambitious to be part of a fast-paced growth business  that get excited about building something great.

What will I be doing?

In an increasingly digitised world and with a strong pull from members to tackle climate change and unleash innovation, Field Services has an exciting and challenging strategy making it a particularly interesting place to define your career.  As Head of Business Performance, you will support the Operations Support Director in leading an expanding team helping to ensure that the work carried out by Field Services is of consistently high quality. You will provide leadership across a broad range of complex and high-profile goals, projects and functions. You will also be involved in increasing the scope and size of our activities, being closely involved in helping to grow, lead, maintain and develop a strong, intellectually rigorous and responsive team culture.

Key Responsibilities

• Build, lead, and develop a high performing team supporting Field Services.
• Show leadership within the Operations Support team to develop the right culture and behaviours to ensure that staff are fully resourced and supported to do well in their roles.
• Create a culture where all leaders seamlessly exploit the benefits of data to make good decisions and manage opportunities appropriately.
• Play an active role in the development of Field Services, by using data and evaluation to articulate the benefits and impact Field Services is having on OVO strategy, objectives & goals.  Manage a range of senior relationships across Procurement, Finance, Data Enablement and Commercial so that we can learn from and share knowledge with others. 
• Work across Field Services to baseline and improve OVO’s data quality and usefulness.  Extend and improve the quality and range of tailored analytical products to positively influence the design and delivery of Field Services goals, processes and operational prioritisation and planning.
• Working closely with Field Services Customer Delivery, develop the strategy for internal communications to ensure that senior leaders understand the value of Field Services, and can see and understand the importance of our key results, our budget and our performance strengths, risks & opportunities.  Ensure sound forecasting is in place to deliver customer expectations
• Build strong professional relationship with Finance, in particular being the lead on agreement of budget and ensuring Field Services has sound, effective and well understood commercial processes for demonstrating value for money delivery.
• Create and lead our end to end ‘home installation-as-a-service’ strategy, delivering against brand, operational and financial targets. Coordinate all aspects of implementing our 3 year strategic vision in the most effective and efficient way possible, directing, consulting, and working collaboratively with all key internal and external stakeholders. You will represent OVO Field Services externally and internally at a leadership position.
• Monitor and analyse performance to aid Field Services Leadership team in making informed business decisions, produce weekly and monthly reports and commentary for the Field Services Director to clearly explain exceptions and variances to plan and highlight key risks & opportunities.
• Responsible for the professional development (including regular Performance Development Reviews) and well-being, so that individual and team objectives are delivered to high quality, of a high-performing team.
• Actively support and encourage your teams to adopt robust problem analysis methodologies, and broker effective solutions across organisational boundaries and competing agendas through knowledge sharing, and regular dialogue with colleagues.
• Ensure Field Services and in particular your team have effective market awareness, highlighting opportunities for new ways of working and constantly seeking ways to innovate and drive incremental value for money across Field Services P&L.
• Respond quickly to business needs, working with multiple stakeholders at pace and dealing with highly complex issues..

Do I have what it takes?

Essential skills and experience:

• 4+ years of experience in business performance management, with evidence of increasing responsibility and impact
• To be successful in this role you will be an outstanding strategic leader with the ability to bring together both thought leadership and expertise to deliver significant business benefit and improvement in a predominantly field-based environment.
• Required proficiency in Google sheets (macros, index, conditional list, arrays, pivots, lookups)
• You will have strong interpersonal skills and the ability to communicate actionable insights from evaluation to influence senior decision-making, both verbally and in writing.
• The ability to deliver sustainable results under pressure, in a fast paced, complex, and often ambiguous, business focused environment, translating strategic priorities into clear outcome-focused objectives for others.
• Demonstrated ability to build and manage financial models for business forecasting, variance analysis, and problem solving.
• Team leadership, especially with extended teams without a direct reporting line.
• Evidence of the ability to identify and implement process improvements and successfully manage changes that deliver tangible commercial outcomes.
• A strategic mindset is required to develop an evaluation strategy, translate the strategy into an effective work programme and set the direction of the team to maximise the impact of the evaluation capability.
• Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously

Ideally you will have…

• Sound knowledge of smart metering would be an advantage.
• Experience in being responsible for linking and executing strategy in a multi-faceted stakeholder environment.
• Strong financial management skills
• Formal project or programme management accreditation

Diverse teams are the best teams

We’re keen to meet people with varied backgrounds: the more inclusive we are the better our work will be. We want to build a team which represents a variety of backgrounds, perspectives, and skills, and we decide employment on the basis of merit and potential. We understand some people may not apply to jobs unless they tick every box. And we know 'normal' office hours don't work for everyone, so we're open to discussing flexible working requests. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.