Product Lead - Kaluza Journeys

over 2 years ago
Full time role
Bristol, England, GB... more
Bristol, England, GB... more

Company

OVO Energy is an independent energy technology company and supplier. The company was launched in 2009. OVO Energy is set ...

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Job Description

Where in the world of OVO will I be working?

 

The OVO Group’s mission is to drive progress towards net zero carbon living. We’re a collection of companies with a single vision: to power human progress with clean affordable energy for everyone.  Find out more here.   Kaluza is the centrepiece of OVO Group’s ambition to become the world leader in distributed energy technology. Kaluza is shaping the future: a distributed, consumer-centric energy system that will be the nervous system connecting energy retailers, grid & network operators and consumers to provide clean, affordable energy for everyone.   Kaluza is our flexible software platform which enables energy retailers to provide a simple, transparent, reliable & ultimately delightful experience to their customers. We build tools and processes which enable retailers to solve customer problems and help end users better manage their energy at home.

 

What you’ll be doing

 

We’re looking for a product lead, or an experienced product manager looking to take the next step into a leadership position, to lead our product teams responsible for enabling energy retailers to manage all aspects of the customer journey process.   Deciding to switch retailers can be a big deal for energy customers.  Sometimes it’s the first time a customer has switched in years.  For others, switching is a regular part of managing their household finances - switching at the end of their contract to find the best deal.   For an energy retailer, transfers are key customer journeys with many touchpoints, both for the customer and with other industry parties. Multiple data exchanges happen between central industry systems often with partial or erroneous data.  There are many exceptions that can arise that cause confusion for customers and extra costs incurred for retailers.  Delays are common.  In our role as the retailer’s platform of choice this is a critical area for Kaluza - we help the retailer create delightful customer journeys as well enabling them to run their operations with industry leading efficiency.   You’ll lead and manage a squad of at least six product managers working on different aspects of the customer journeys area.  Being a proven leader, you’ll be excited about motivating others and creating a high performing team.  You’ll help guide your team in setting their product vision & strategy. And you’ll need a passion for bringing together a wide range of complex needs and requirements from customers, energy retailers and regulatory bodies and working with their teams to deliver simple and innovative solutions.    We’d love to hear from you if you’re...

 

  • A proven product leader with over three years experience working on a digital product, some of which you’ve spent managing and coaching others
  • Able to motivate a team of product managers, bringing out the best in them to collaborate on innovative approaches to solving complex problems
  • Experienced in working with others to set ambitious OKRs and taking the responsibility to do what it takes to meet them, while knowing when to seek support
  • A seasoned expert in customer-focused lean product development at different stages of the product life cycle
  • An accomplished product manager with a history of commercial ownership
  • Be comfortable with the ambiguity that comes from working in a fast-paced environment and adaptable to changing market needs
  • Analytical and able to cut through opinions with data
  • Experienced in working with technical products that have multiple stakeholders
  • Able to work with people around the business to increase adoption of internal tools.
  You’ll love working with us if you…

 

  • Are looking for autonomy and accountability to deliver great outcomes, while delivering value at the earliest opportunity
  • Want an opportunity to lead by example and build a high performing team of product managers, supporting them in vision, strategy and goal setting
  • Are passionate about working in a dynamic environment and responding to change
  • Find new concepts easy to understand, and show the tenacity to keep asking until clarity is achieved
  • Love sharing your skills and experiences with colleagues
  • Know your strengths, yet recognise there’s always more to learn from others
  • Build bridges with people across the organisation
  • Humbly embrace servant leadership 
  From us you’ll get*
  • An annual discretionary bonus
  • 4% of your salary to spend on flexible lifestyle benefits
  • 5% matched employer contribution to your pension
  • 25 days holiday + 1 for your birthday
  • And many more... 
(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.   We want the best people  At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info. We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential. We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you. Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!  

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