The OVO Group’s mission is to drive progress towards net zero carbon living. We’re a collection of companies with a single vision: to power human progress with clean affordable energy for everyone. Find out more here. Kaluza is the centrepiece of OVO Group’s ambition to become the world leader in distributed energy technology. Kaluza is shaping the future: a distributed, consumer-centric energy system that will be the nervous system connecting energy retailers, grid & network operators and consumers to provide clean, affordable energy for everyone. Kaluza is our flexible software platform which enables energy retailers to provide a simple, transparent, reliable & ultimately delightful experience to their customers. We build tools and processes which enable retailers to solve customer problems and help end users better manage their energy at home.
What you’ll be doing
We’re looking for a product lead, or an experienced product manager looking to take the next step into a leadership position, to lead our product teams responsible for enabling energy retailers to manage all aspects of the customer journey process. Deciding to switch retailers can be a big deal for energy customers. Sometimes it’s the first time a customer has switched in years. For others, switching is a regular part of managing their household finances - switching at the end of their contract to find the best deal. For an energy retailer, transfers are key customer journeys with many touchpoints, both for the customer and with other industry parties. Multiple data exchanges happen between central industry systems often with partial or erroneous data. There are many exceptions that can arise that cause confusion for customers and extra costs incurred for retailers. Delays are common. In our role as the retailer’s platform of choice this is a critical area for Kaluza - we help the retailer create delightful customer journeys as well enabling them to run their operations with industry leading efficiency. You’ll lead and manage a squad of at least six product managers working on different aspects of the customer journeys area. Being a proven leader, you’ll be excited about motivating others and creating a high performing team. You’ll help guide your team in setting their product vision & strategy. And you’ll need a passion for bringing together a wide range of complex needs and requirements from customers, energy retailers and regulatory bodies and working with their teams to deliver simple and innovative solutions. We’d love to hear from you if you’re...