Customer Onboarding Specialist (Dutch speaker) - Utrecht office

About the job

Excited to create lasting customer relationships? As a Customer Onboarding Specialist at Sensorfact, you’ll guide clients through a smooth transition while working closely with Sales, Operations, and Consultancy teams. Make a difference in the world of energy efficiency! Apply today!

What you will do:

As a Customer Onboarding Specialist at Sensorfact, you will play a vital role in ensuring a smooth and efficient onboarding experience for our customers in the Benelux market. You’ll help them seamlessly integrate our technology and maximize its value, all while delivering exceptional service. You'll work closely with internal teams to drive customer success and improve the onboarding process. Your responsibilities will include: 

• Lead the digital onboarding process and ensure customer needs are met
• Coordinate with internal teams to resolve installation issues quickly and efficiently
• Serve as the main point of contact for customers, addressing questions and challenges
• Identify upsell and cross-sell opportunities and pass them to Account Executives
• Optimize the onboarding process based on customer feedback
• Advise customers on sensor installation and measurement best practices, tailored to their needs

Who are you:

• HBO level with 6+ months of relevant experience (sales, customer success/support) or a strong willingness to learn
• Fluent in English and Dutch (written and spoken), additional languages a plus
• Comfortable with onboarding tools and explaining technical products
• A proactive problem solver with strong customer relationship-building skills
• Able to manage multiple customers, prioritize tasks, and meet deadlines #LI-EVGENIA

Why you will love working here:

• Uncapped performance-based bonuses
• Employer pension contributions
• NS business card for sustainable commuting 
• Exciting rewards through our employee referral program
• 27 vacation days to recharge
• Remote work flexibility: Up to 2 months per year (based on performance and manager approval)
• Onboarding, buddy system, and mentorship
• Team-building activities, including Sales Week, outings, and company getaways
• Free Friday lunch and healthy snacks