Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As a Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.**This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role include 5:00AM-3:00PM, 10:00AM-8:00PM, and 3:00PM-1:00AM.**What You'll Do:<ul><li>Serve as the front line, supporting our driver-partners</li><li>Thrive in a fast-paced environment tackling an array of customer issues</li><li>Become an expert on our services and spread the love of Via everywhere</li><li>Deliver above-and-beyond customer service to our riders </li><li>Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience</li><li>Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams</li></ul>Who You Are:<ul><li>Clear communicator, good listener, with excellent reading comprehension and writing skills</li><li>Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus</li><li>A well-rounded team player who takes ownership of (and pride in) your work</li><li>Dynamic; willing to wear multiple hats and work on projects of all types</li><li>You take initiative to solve problems and get the job done</li><li>Empathetic and have the ability to put yourself in the customer's shoes</li><li>Intellectually curious, and a willingness to embrace the uncertain</li><li>General awesomeness and a sense of humor</li><li>Fluency in English is a must, and Spanish is a plus</li></ul>Compensation: <ul><li>Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable</li><li>Hourly wage starting at $23.00/hr</li><li>We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching</li></ul>Benefits: <ul><li>Fuel costs reimbursed for those commuting into our office in Summit County, Utah</li><li>Employer-subsidized health, vision, and dental insurance</li><li>Employer-subsidized life insurance</li><li>Employer-subsidized short and long-term disability insurance</li><li>A generous paid-time-off package</li><li>Reimbursement for winter tires paid at the end of winter season</li></ul><div>We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.Ready to join the ride?Via is an equal opportunity employer.</div>

Via builds innovative software to enable our customers &mdash; cities, transit agencies, transport operators, school districts, universities, and corporations &mdash; to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via&rsquo;s mission is to expand access to efficient, affordable, and sustainable transportation. Via&rsquo;s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.

Support Specialist

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As a Support Specialist, you will have the opportunity to support a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. You’ll be on the ground floor of this exciting operation, ensuring that our driver-partners have a smooth interaction and experience and delivering an exceptional service to our riders.**This is an in-person position. You will be working from our office in Summit County, Utah (close to Park City). Shift hours for this role include 5:00AM-3:00PM, 10:00AM-8:00PM, and 3:00PM-1:00AM.**What You'll Do:<ul><li>Serve as the front line, supporting our driver-partners</li><li>Thrive in a fast-paced environment tackling an array of customer issues</li><li>Become an expert on our services and spread the love of Via everywhere</li><li>Deliver above-and-beyond customer service to our riders&nbsp;</li><li>Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience</li><li>Channel customer feedback to all areas of the business such as technology, marketing, design, and product teams</li></ul>Who You Are:<ul><li>Clear communicator, good listener, with excellent reading comprehension and writing skills</li><li>Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus</li><li>A well-rounded team player who takes ownership of (and pride in) your work</li><li>Dynamic; willing to wear multiple hats and work on projects of all types</li><li>You take initiative to solve problems and get the job done</li><li>Empathetic and have the ability to put yourself in the customer's shoes</li><li>Intellectually curious, and a willingness to embrace the uncertain</li><li>General awesomeness and a sense of humor</li><li>Fluency in English is a must, and Spanish is a plus</li></ul>Compensation:&nbsp;<ul><li>Final pay will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable</li><li>Hourly wage starting at $23.00/hr</li><li>We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching</li></ul>Benefits:&nbsp;<ul><li>Fuel costs reimbursed for those commuting into our office in Summit County, Utah</li><li>Employer-subsidized health, vision, and dental insurance</li><li>Employer-subsidized life insurance</li><li>Employer-subsidized short and long-term disability insurance</li><li>A generous paid-time-off package</li><li>Reimbursement for winter tires paid at the end of winter season</li></ul><div>We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.Ready to join the ride?Via is an equal opportunity employer.</div>

Support Specialist

About the Job

About the Company

Via Transporation

Similar Jobs

Driver Operations Specialist

Driver Operations Specialist

Global Support Operations Associate

Global Support Operations Associate

Strategy & Operations Associate, Global Support

Strategy & Operations Associate, Global Support

Customer Support Specialist

Customer Support Specialist

Client Support Manager

Client Support Manager

Client Support Manager

Client Support Manager

Service Center Specialist

Service Center Specialist

Customer Support Specialist

Customer Support Specialist

Sales Support Specialist

Sales Support Specialist

Partner Support Specialist (part-time)

Partner Support Specialist (part-time)