Senior Customer Success Manager
Job Description
Are you ready to fight climate change? We just raised a $30 million Series B from Coatue (early backer of Apple, Tesla, and Rivian) and actor Robert Downey Jr (aka Iron Man). Did you know buildings contribute to over 40% of the global carbon emissions? Our web-based SaaS toolset, helps design teams rapidly decarbonate the building design process by automating energy, daylight, glare, cost, and more with machine learning. Last year we offset enough carbon to save 171,000 lives and 5x more carbon than Tesla. Join our fast-growing team to help save the planet!
Who You Are: A Senior Customer Success professional with at least 5 years of experience who is seeking to use your skills in a way that positively impacts environmental change. You’re a self-starter with experience influencing and building process. You will be the go-to point of contact for our largest Enterprise accounts. You are motivated, detailed, and have possess strong project management skills.
Who We Are: We're willing to rethink everything to get buildings to net-zero carbon. We think differently and holistically about architecture, engineering, and construction space. We use science, care about others, and speak the truth about climate action.
Key Job Responsibilities
- Develop trusted relationships with key clients, partners, and colleagues
- Act as the lead point of contact for enterprise level accounts
- Identify opportunities to provide additional value and go above and beyond for your clients
- Master and maintain requisite product and industry knowledge to best serve your customers
- Manage the full client lifecycle to include implementation, adoption, and expansion
- Ensure customer is properly enabled to drive broad usage across their teams
- Analyze customer data to inform roadmap to adoption and expansion
- Secure annual and multi-year renewals through strong business acumen and contract negotiations
- Maintain accurate records of customer planning and engagement
- Conduct in-person meetings with client executives and leaders
Required Skills:
- Minimum 3 years working in a Customer Success Role
- 2+ years working in a Senior level Customer Success Role
- Strong/Demonstrated Project Management skills
- Self-motivated and entrepreneurial team player
- Open to travel to client offices
- Ability to work both independently and in collaboration with a team
- Strong professional relationship building skills
- Startup experience is a plus
- Excellent written and verbal communication skills
- Experience with a CRM (preferably HubSpot) and other CSM/PM tools
- Experience working in B2B SaaS and/or AEC industry strongly preferred
What’s In It for You:
- 100% Employer Paid Health insurance
- Vision and Dental benefits
- Employer-paid public transit pass and biking stipend
- Competitive Pay
- Work-Life Balance
- Onsite Gym membership
- Hybrid Work
- Paid time off and holidays
- Snacks, beer, team events
Cove.tool is proud to recruit and hire talented people from a wide variety of backgrounds and experiences. We do not discriminate on the basis of race, color, national origin, gender, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, or disability.