IT Specialist - (Temporary)

OverviewNIO USA Inc. is currently seeking an IT Specialist contractor to join our small but fast-paced team in San Jose, CA. You will be working onsite as part of our Digital Development team. The individual will be on the front lines of NIO’s IT System support.  You will be expected to troubleshoot and resolve endpoint issues and assist with the daily operations primarily for NIO San Jose and global offices. These duties will be performed in compliance with policy guidelines and within the team’s SLA as well as additional projects.

Responsibilities

• Analyze and provide solutions for end user device issues in person and remotely
• Help maintain IT systems and facilities, e.g., Printers, conferencing audio/video equipment, etc.
• Summarize and submit detailed service reports as needed
• Create detailed documentation for internal procedures
• Effectively work with team to implement and deploy global applications and services
• Serves as the first point of contact for walk-ups and incident/service request
• Ability to troubleshoot wireless and wired network issues
• Prioritize day to day operations of Service Desk tickets and projects
• Assist with on-boarding and terminations of employees
• Ensure compliance to IT and security policies
• Drives improvements, standardization, and maintenance for systems and services
• Ability to maintain confidentiality

Qualifications

• Bachelor’s degree or equivalent work experience
• 3+ years’ experience of enterprise IT operation and support
• Excellent written and verbal communication skills in English, including documentation skills
• Experience in managing or maintaining majority of the following: Active Directory, Exchange, Office365, Azure, ITSM, JIRA/Confluence, SharePoint, Windows 10 and PowerShell, SCCM, and Apple MDM
• Experience with Zoom, Cisco VoIP, Polycom, and video conferencing equipment
• Experienced knowledge with Windows/Mac imaging and support
• Hands-on and detail-oriented
• Self-motivated and able to work independently and with others
• Ability to multitask
• Ability to work in a fluid/fast-paced environment with constant change and with the ability to follow direction/instructions

About NIO    NIO Inc. is a pioneer in China’s premium smart electric vehicle market. Founded in November 2014, NIO’s mission is to shape a joyful lifestyle. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users. NIO designs, jointly manufactures, and sells smart premium electric vehicles, driving innovations in next-generation technologies in connectivity, autonomous driving, and artificial intelligence. Redefining the user experience, NIO provides users with comprehensive and convenient power solutions, innovative Battery as a Service (BaaS) program, and other user-centric services. NIO began deliveries of the ES8, a 7-seater flagship premium electric SUV, in China in June 2018, and its variant, the 6-seater ES8, in March 2019. NIO officially launched the ES6, a 5-seater high-performance premium electric SUV, in December 2018 and began deliveries of the ES6 in June 2019. NIO officially launched the EC6, a 5-seater premium electric coupe SUV, in December 2019 and began deliveries of the EC6 in September 2020.
Equal Employment Opportunity   NIO is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. NIO US is an E-Verify employer.