Site Support Agent

The OVO Group’s purpose is to drive progress towards net zero carbon living. To reach Plan Zero, we need everyone to come together - not just as customers buying energy, but as members with a common goal. As part of this ambitious plan, our goal is to become the ‘Leading Employer in the UK’ by 2030. If you think you could be the talent we’re looking for, then come and join the adventure!

Hello, we’re SSE Energy Services. We’re part of OVO Group, a family of brands on a mission to drive progress towards zero carbon living. 

We’re proud to supply energy to millions of homes in the UK. We even offer broadband, boiler and heating cover. Bringing life’s essentials to all corners of the country.

We’re here to keep the UK running, street by street, home by home. Doing our bit to make everyday life easier. Being here for people when they need us most. And making sure every home works brilliantly, no matter what it takes.

But bringing people exceptional service and clever ways to save money, isn’t easy. We need the brightest brains and the best kind of people to help us. 

Think you’ve got what it takes? Get in touch! 

Where in the world of OVO will I be working? 

This role is responsible for many aspects involving the life cycle of an asset and the ongoing maintenance of our Smart Meter estate. Ensuring that exceptional service is delivered in all activities you may undertake in your role. Reporting to the Team Lead this is a unique opportunity to step into a fast-paced role where variety will be sure to keep you on your toes.

What will I be doing?

Brief overview of role

Key responsibilities include:

• Efficiently completing both clerical and telephony work streams ensuring all set targets are achieved
• A keen eye for detail will be vital as you log faults and adhere to service level agreements
• Putting the customer at the centre of your world will be vital whilst speaking to internal and external customers
• Working on the front line you will be empowered to recognise opportunities to improve our processes
• Confident using multiple applications and be able to manage your time well

Is this the job for me? 

Ideally you will have:

• Understanding of the utilities industry
• Experience at a similar level in a customer orientated organisation with a passion for delivering a positive customer experience
• Strong communication skills
• Confident using multiple applications in parallel
• Demonstrate previously working in a target orientated environment.

From us you’ll get*

• An annual discretionary bonus
• 4% of your salary to spend on flexible lifestyle benefits
• 5% matched employer contribution to your pension
• 25 days holiday + 1 for your birthday
• And many more... 

(*) Please note that certain benefits kick-in once you have passed probation which can be up to 6 months after your start date.

We want the best people 

At OVO, we empower our people to have choice around where and when they work - flexible working arrangements can be discussed for all of our roles. Please speak to the Talent Acquisition team for more info.

We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. If you're excited about joining us and think you have much of what we're looking for, even if you're not 100% sure… we'd love to hear from you.

Learn more about working in the OVO family of companies on our careers page and Glassdoor. We’re also delighted to have received a Top Employers certificate in 2018, 2019 and 2020!