Customer Collections Specialist

  • Nexamp
  • Boston, MA
  • Aug 07, 2021

Job Description

Does working for a fast paced, growing company that is making a difference in our environment excite you? Do you have a passion for making our environment better for this generation and the ones that follow? If you’re excited about career growth, group volunteering, and the occasional ping pong after hours, then this is the job for you. Let’s make a difference together. Join our team!  

SUMMARY 

Due to growth, Nexamp is looking for a highly skilled individual to join us as a Customer Collections Specialist.  This position will be responsible for contacting customers – both residential and commercial – with outstanding balances and working with them to remit payment, all while helping the team deliver the industry leading customer experience that Nexamp is known for. In addition, the role will process customer payments and investigate collections issues. If you have strong communication skills, like problem solving, feel comfortable overcoming objections and have a customer-focused mindset, this is the position for you!

The role is a part of our Customer Experience organization. The position has the opportunity for future growth and development amongst a group of high achieving and fun professionals. If you’re interested in joining the clean energy revolution at one of the best places to work in Boston, we would love to have you apply.

RESPONSIBILITIES 

  • Perform various collection activities, such as generating and sending statements to customers via mail, email, and calling customers directly. 
  • Place outbound phone calls to follow up on customer questions, explaining community solar benefits and savings.
  • Investigate collections issues & escalate issues as appropriate.  
  • Deliver an exceptional customer experience on every interaction.
  • Use multiple systems (Salesforce/Zuora) to review and solve problems.
  • Handle issues from start-to-finish, taking ownership of the customer experience.
  • Communicate effectively with all other departments to ensure collection cases are handled appropriately.  
  • Document and maintain collection processes and activities. 
  • Work as part of a team, collaborate and share innovations, making us better.

  QUALIFICATIONS 

  • 2+ years of professional experience, ideally in a collections related role
  • Outstanding communication skills, both verbal and written
  • Accounts Receivable knowledge/experience a plus
  • A true passion for customers and delivering the best possible service
  • Proficient in Excel, typing and computer navigation skills
  • You are self-motivated, self-starting, and self-assured!
  • Strict attention to detail in professional client-facing communication
  • Work well with multiple/diverse groups and enjoy collaborating as part of a team
  • Are comfortable working in a changing/growing environment
  • Prior customer service or call center experience a plus

If you don’t meet 100% of the above qualifications, but see yourself contributing, please submit an application.  We encourage people from minority or marginalized groups to apply.

At Nexamp, our mission is building the future of energy, so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

PERKS & COMPENSATION 

Not only will you get to work with a group of innovative, dedicated, and motivated peers, you will also have access to all the benefits that Nexamp Offers! This includes: our competitive compensation package; a 401 (k) employer-match; health, dental, & vision insurance with company contribution; Flexible Paid Time Off and Company Holidays; Commuter Benefits and Cell Phone Reimbursement; as well as a Fun, Collaborative, Downtown Office Environment! We provide healthy snacks, coffee, in-office yoga sessions, volunteer opportunities, company outings, and more!  

NEXAMP VALUES AND MISSION 

Building the future of energy so it is clean, simple and accessible 

Nexamp is building the energy infrastructure of tomorrow and reinventing the way people interact with the electricity that powers their lives. By deploying a distributed network of locally sourced clean energy, we seek to reduce the negative effects of climate change. Our team’s diverse experience drives innovation from the ground up and with a singular passion: to deliver an accessible and sustainable energy future for all.  

 

Sectors

Energy

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Nexamp