Does working for a fast paced, growing company that is making a difference in our environment excite you? Do you have a passion for making our environment better for this generation and the ones that follow? Let’s make a difference together. Join our team!
The Customer Experience & Operations department is a growing organization with a vision to continuously enhance Nexamp’s customer-facing business processes. The Director, Customer Experience Operations will lead our Billing and Revenue Operations teams. These teams are responsible for interacting with our utility partners and the end-to-end billing process for commercial and residential customers across the entirety of Nexamp's community solar portfolio.
In this role the Director will be focused on building the teams’ capabilities and enhancing their processes to strengthen and streamline our operations. The role with be focused on developing the talent on the team and helping them to achieve success in our high-growth environment. To enhance internal processes, the Director will be responsible for identifying and implementing process automation solutions, as well as robust quality monitoring. Additionally, the role will provide solid analytical support to help improve daily operations. We are looking for individuals who can enhance our team with their knowledge, skills, innovation and “can do” attitude. Candidates should be able to recommend, develop, implement, and support new practices that maximizes business value and efficiencies.
If you don’t meet 100% of the above qualifications, but see yourself contributing, please submit an application. We encourage people from minority or marginalized groups to apply.
At Nexamp, our mission is building the future of energy, so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.
PERKS & COMPENSATION
Not only will you get to work with a group of innovative, dedicated, and motivated peers, you will also have access to all the benefits that Nexamp Offers! This includes: our competitive compensation package; a 401 (k) employer-match; health, dental, & vision insurance with company contribution; Flexible Paid Time Off; Commuter Benefits and Cell Phone Reimbursement. We provide healthy snacks, coffee, in-office and online yoga sessions, volunteer opportunities, company outings, and more!
NEXAMP VALUES AND MISSION
Building the future of energy so it is clean, simple and accessible
Nexamp is building the energy infrastructure of tomorrow and reinventing the way people interact with the electricity that powers their lives. By deploying a distributed network of locally sourced clean energy, we seek to reduce the negative effects of climate change. Our team’s diverse experience drives innovation from the ground up and with a singular passion: to deliver an accessible and sustainable energy future for all.