About MagicBus, Inc.
Our mission is to take cars off the road by making it safe and easy to vanpool.
A vanpool is a group of people who commute together, usually in a shared van. It’s an excellent, cost effective way to commute, used by hundreds of thousands of Americans, but the industry is largely offline. It’s difficult to find, join, and start vanpools.
We build software that fixes this, making vanpooling simple and flexible. We believe that in a post-Covid world, it will be more important than ever to rethink shared transportation and make it more adaptive.
Our customers are organizations like transit agencies and employers who have existing vanpool fleets. We provide these customers with our SaaS platform that manages their vanpool programs. We capture real time information about open seats, then make those seats available to book through our app. We also make it easy for people to crowdsource and start new vanpools.
What are we up to?
Over the past two years, we’ve already served more than 10,000 riders from over 150 organizations with a pilot product. We raised a Series-A funding round in November 2019 and since then are focused on building the next iteration of a delightful product. As we exit out of this pandemic in 2021 and more workers start commuting back to the office again, we are scaling our engineering, product, sales and marketing, and customer engagement team.
About the role
MagicBus is seeking a university student interested in gaining work experience at a high-growth technology start-up. The individual will work closely with the CEO and Customer Engagement Manager on the launch, delivery, and operations of our transportation software.
You will play a key role in supporting the entire end-to-end customer care on the B2B and B2C sides. You’ll be putting on many hats, acting as a program manager, delivery manager, product manager, account executive, and customer support all-in-one. Activities include delivering our product and services that enable our B2B customers to realize their business outcomes, training and onboarding customers, pioneering the customer support process to the B2C end-users, and continuously gathering feedback from the B2B and B2C customers to inform our product and services roadmap.
This is a part-time in-school internship position, preferably ~20 hours per week and preferably at least 1 semester. Success in the role can lead to summer internships and full-time employment in a Chief of Staff role or other internal roles.
If you are a go-getter, quick learner, entrepreneurial, detail-oriented, great communicator, and can roll-up your sleeves to take action while dealing with ambiguity, then we want to hear from you!
The ideal candidate will be pursuing a bachelors’ degree from a top-tier university, a strong GPA, and previous internship/work experience, ideally at a startup or professional services company. In addition, the candidate is:
In this role, you will